System Requirements

Created: Modified: Documentation

Cloud Administrator Console

Any modern web browser on Mac, Windows, etc. We test with Safari, Chrome, Firefox and Internet Explorer (IE 9+).

Launchpad Mac or Windows PC

Both Mac and Windows may be used for the client-side “Launchpad.” Macs running macOS 10.13 will benefit from Network Tethering and App Caching built into the operating system.

OSMac OS X 10.11Mac OS X 10.13+
Drive Capacity20 GB20 GB+
Drive TechnologyAny*Fusion Drive or SSD
ProcessorPC Intel Core-Series or equivalent
OSWindows 7**Windows 10
.Net version3.54.5+
iTunes version12.5 (installed or via MSI installation) 12.5+
Drive Capacity20 GB20 GB+
Drive TechnologyAny*SSD

Note: Certain PC USB chipsets limit how many devices can be recognized at once. Test your model thoroughly.

* When provisioning many devices simultaneously, GroundControl’s performance will be greatly limited by a spinning hard drive. We strongly recommend solid state disks, flash drives, or fusion drives in your PCs. Spinning disks are almost guaranteed to cause slowness, performance issues, and failures due to timing problems.

** Windows 7 is not recommended for production systems, as it exhibits delays when attaching devices. Windows 10 is preferred.


GroundControl uses HTTPS (port 443) for all communication between the Launchpad and the Cloud Administrator Console. After initial registration, the Launchpad switches to Secure WebSockets (also port 443) for asynchronous bi-directional messaging.

Firewalls must be configured to allow Secure WebSocket connections. A common firewall feature is to force close any sockets that remain open for a long period of time, but this will cause GroundControl to lose the client-server connection!

*.groundctl.comHTTPS/433 and WSS/433Server communication
groundcontrol-prod.s3.amazonaws.comHTTPS/433Asset downloads
HTTPS/433Apple device activation
HTTPS/433Apple IPSW downloads
*.bugsplatsoftware.comHTTPS/433Crash reporting
Proxy Support

At this time proxies are supported, with limitations:

  • Proxies must be configured in the Launchpad app at installation registered
  • Only unauthenticated proxies are accepted
  • Proxies requiring authentication, and PAC files, are not supported
  • System proxy settings are ignored
USB Hubs and Carts

USB hubs vary wildly in quality. GroundControl recommends a very limited number of hubs and carts from trusted manufacturers.

  • Datamation UniDock, U-Series Sync & Charge hubs, related carts
  • Cambrionix ThunderSync

Poor-quality electronics will appear as intermittent errors during image restores and iOS updates, including device I/O errors.

We are working to expand this list as we work with additional manufacturers. We are happy to work with you to qualify (or disqualify!) hubs from other manufacturers.


GroundControl supports Apple iOS devices only.

  • Minimum iPhone 4S, iPad 2, iPod Touch 5
  • iOS 9.3+