About Apple Mobile Device Driver on Windows

Created: Modified: Knowledge Base

Apple Mobile Device is the driver installed on every Windows PC that allows Windows to recognize iOS devices. Like almost all software, the driver is periodically updated. Imprivata Support may ask you to report the condition and version of the Apple Mobile Device driver on your PC. Here are instructions for that operation. Finding driver warnings 1. Connect an iOS … Read More

About Password AutoFill

Created: Modified: Knowledge Base

This page is intended for software developers and is a companion to iOS App Logout via Universal Link Callback. Introduction Password AutoFill is a powerful way to reduce password fatigue on dedicated devices. Password AutoFill also works on shared devices when using an appropriate 3rd party password manager. Although usually used to link website passwords to app passwords, you don't ... Read More

Enable TLS 1.2 in Interner Explorer for Windows 7 and 8 Launchpads

Created: Knowledge Base

You many need to modify your TLS settings in Internet Explorer on Windows 7 or 8 PCs if you are: Unable to register a Launchpad due to SSL registration errors Experiencing issues reaching www.groundctl.com from your web browser To enable TLS 1.2 via Interner Explorer: Navigate to Tools and select Internet Options Select the Advanced tab in Internet Options Scroll … Read More

iOS App Logout via Universal Link Callback

Created: Modified: Knowledge Base

This page is intended for software developers and is a companion to About Password AutoFill. Introduction Imprivata proposes building x-callback-url on top of Apple’s standard Universal Links. Implemented properly, this will enable a standard and centralized logout functionality for shared devices. About Universal Links: You can connect to content deep inside your app with universal links. Users open your app ... Read More

GroundControl Provisioning for iOS 14 DEP Devices

Created: Modified: Knowledge Base

Summary Both GroundControl and Apple Configurator fail to fully dismiss  setup screens  when provisioning iOS 14 devices. Devices remain on the “Hello” screen and fail to load MDM apps. 4/26/21 /Update! iOS 14.5 has resolved this issue and this version will now skip the “Hello” screen. Please note you will still need a default Set Language & Locale Action in your … Read More

GroundControl Compatibility with iOS 14

Created: Modified: Knowledge Base

Imprivata  GroundControl 4.10.2 includes limited support for iOS 14. Customers with dedicated servers prior to 4.10.1 can test this new version on our UAT environment. This update includes  enhancements to support Apple iOS 14 and other bug fixes. Release notes for 4.10.1+ are available on the Imprivata Support Portal. Launchpad Support Matrix for iOS 14 *Requires MobileDevice update. Preparing for iOS 14 … Read More

GroundControl for Patient iPads

Created: Modified: Knowledge Base

An increasing number of hospitals are finding value providing iPads for inpatient use. During the current COVID-19 pandemic, many hospitals are severely limiting visitors. To communicate with their loved ones, iPads can be provided for email, messaging, video conference, and WiFi calling. The same devices can be used for education and entertainment. These devices are most useful to patients if … Read More

Datamation Systems Support Information

Created: Modified: Knowledge Base

For support with Datamation Systems hardware please contact Datamation Systems support. Datamation Systems Support Contact Information Email: support@datamationsystemsinc.com Phone: 201-329-7200 Visit our About Smart Hubs page for a list of Datamation Systems hardware compatible with GroundControl. iPhone XR with mophie juice pack air UniDock 24  When using iPhone XR devices with mophie juice pack air battery cases in a UniDock … Read More

Check In Device Actions

Created: Modified: Knowledge Base

When adding the Check In Device workflow action we support a number of additional actions that can be selected.   Apple Shortcuts "Logout" Action: This is used in demostration and test workflows. Beta! Log out from these applications: We also support logout with integrated applications to ensure 3rd party users are logged out upon device Check In. Changes are required to iOS ... Read More

Using TestFlight for Beta Testing the GC Locker App

Created: Knowledge Base

To get started, email support@groundctl.com and provide us with an Apple ID so we can add you to our beta program. Once invited, follow the instructions in the email to accept the invitation and obtain your code to redeem the app. Before you begin, you may want to create new Check out/ Check In automation rules that only apply to your … Read More