Using TestFlight for Beta Testing the GC Locker App

Created: Knowledge Base

To get started, email support@groundctl.com and provide us with an Apple ID so we can add you to our beta program. Once invited, follow the instructions in the email to accept the invitation and obtain your code to redeem the app. Before you begin, you may want to create new Check out/ Check In automation rules that only apply to your … Read More

Compatibility with macOS 10.15 Catalina

Created: Modified: Knowledge Base

Apple released macOS 10.15 Catalina on October 7, 2019. Like many other Mac apps, there are new behaviors for GroundControl. Note: GroundControl versions before 4.9 have not been tested and are not supported with macOS 10.15 Catalina. Grant Permission for Proximity Cards When using Proximity Cards, the Mac will display a dialog asking for additional permission “to receive keystrokes from … Read More

About MobileDevice

Created: Modified: Knowledge Base

GroundControl uses an Apple library called MobileDevice for certain operations, specifically iOS Updates. This library is built into macOS. On Windows, GroundControl links to a copy of MobileDevice included with Apple iTunes. Apple will update MobileDevice from time to time to support new devices or a new version of iOS / iPadOS. iOS VersionMinimum MobileDevice VersionMinimum iTunes Version iOS 12.1.1MobileDevice ... Read More

Recommended Settings Unattended Launchpads

Created: Modified: Knowledge Base

Mac Enable Content Caching preferences: System Preferences> Sharing> Content Caching Enable user auto login on Mac: System Preferences> User & Groups> Login Options> Automatic login> Select User Set Mac to never go to sleep: System Preferences> Energy Saver> Set Mac to never go to sleep Disable Mac Automatic Updates: System Preferences> Software Update > Uncheck “Automatically keep my Mac up to date” Set Mac to … Read More

Enable Manual Lock

Created: Knowledge Base

By default, the GC Locker app does not allow users to lock a checked out device from within the app itself. This is in order to prevent users  that may accidentally tap the lock icon on the GC Locker app, locking the devices. How to enable Manual Lock The Manual Lock is configured via AppConfig within your MDM. Instructions vary based … Read More

Recommended Settings for Clinical iPhones

Created: Knowledge Base

The standards below have been developed jointly by Voalte and GroundControl, and are strongly recommended for iPhones used in a clinical setting. Please use the following list as a template for your configuration. You may find it useful to print the list and check off each setting for validation. These recommendation evolve from time to time. We welcome your feedback ... Read More

About AppConfig

Created: Modified: Knowledge Base

AppConfig is a standard for mobile devices that allows your MDM to set options for your mobile apps. GroundControl uses AppConfig to set the emergency Unlock PIN for our Locker app, for example. Instructions vary based on your MDM server.  

Updating to iOS 12.1.1: Action (Probably) Required

Created: Modified: Knowledge Base

Summary iOS 12.1.1 was released on December 5, 2018. We have received reports that attempting an update to iOS 12.1.1 will fail on many launchpads with the error “Failed: OS install procedure completed with failure.” We have traced this issue to older versions of an Apple support library, MobileDevice. This software should be updated on each GroundControl Launchpad Mac and … Read More

Clearing Passcodes

Created: Modified: Knowledge Base

Passcode-locked devices are not fully supported by GroundControl today. Devices must be unlocked when connected to a Launchpad. Unfortunately this is difficult to achieve in practice. However, GroundControl has a limited capacity to clear passcodes from a passcode-locked device. When a device is provisioned, the Launchpad will locally store a unique Unlock Token for each device. Using a custom option, … Read More

Organizing Workflows

Created: Knowledge Base

From the Workflows page, a GroundControl User can choose the way in which their Workflows are compartmentalized for their company using the Organize feature. With this component one can Create Folders, Rename them, Move Workflows in and outside of those folders, and Delete Workflows in bulk.     The Organize feature, which lives in the Workflows page, allows Users to … Read More