GroundControl Provisioning for iOS 14 DEP Devices

Created: Knowledge Base

Summary Both GroundControl and Apple Configurator fail to fully dismiss  setup screens  when provisioning iOS 14 devices. Devices remain on the “Hello” screen and fail to load MDM apps. What configurations does this effect? The following iOS versions: 14.0, 14.0.1, 14.1 and 14.2 beta (Note: This is likely to impact future versions as well until Apple releases a fix) DEP iPhones … Read More

GroundControl Compatibility with iOS 14

Created: Modified: Knowledge Base

Imprivata  GroundControl 4.10.2 includes limited support for iOS 14. Customers with dedicated servers prior to 4.10.1 can test this new version on our UAT environment. This update includes  enhancements to support Apple iOS 14, Mac OS Big Sur and other bug fixes. Release notes for 4.10.1+ are available on the Imprivata Support Portal. Launchpad Support Matrix for iOS 14 *Requires MobileDevice update. … Read More

GroundControl for Patient iPads

Created: Modified: Knowledge Base

Imprivata has made GroundControl licenses available free of charge through July 31, 2020 to support the response to COVID-19. We hope this facilitates easier use of iPads and other mobile devices for inpatient telehealth consults, remote provider communication, virtual patient visits with loved ones, and other initiatives. MORE INFO An increasing number of hospitals are finding value providing iPads for … Read More

Datamation Systems Support Information

Created: Modified: Knowledge Base

For support with Datamation Systems hardware please contact Datamation Systems support. Datamation Systems Support Contact Information Email: support@datamationsystemsinc.com Phone: 201-329-7200 Visit our About Smart Hubs page for a list of Datamation Systems hardware compatible with GroundControl. iPhone XR with mophie juice pack air UniDock 24  When using iPhone XR devices with mophie juice pack air battery cases in a UniDock … Read More

Using TestFlight for Beta Testing the GC Locker App

Created: Knowledge Base

To get started, email support@groundctl.com and provide us with an Apple ID so we can add you to our beta program. Once invited, follow the instructions in the email to accept the invitation and obtain your code to redeem the app. Before you begin, you may want to create new Check out/ Check In automation rules that only apply to your … Read More

Compatibility with macOS 10.15 Catalina

Created: Modified: Knowledge Base

Apple released macOS 10.15 Catalina on October 7, 2019. Like many other Mac apps, there are new behaviors for GroundControl. Note: GroundControl versions before 4.9 have not been tested and are not supported with macOS 10.15 Catalina. Grant Permission for Proximity Cards When using Proximity Cards, the Mac will display a dialog asking for additional permission “to receive keystrokes from … Read More

About MobileDevice

Created: Modified: Knowledge Base

GroundControl uses an Apple library called MobileDevice for certain operations, specifically iOS Updates. This library is built into macOS. On Windows, GroundControl links to a copy of MobileDevice included with Apple iTunes. Apple will update MobileDevice from time to time to support new devices or a new version of iOS / iPadOS. Important! iOS 14 will require a new version of ... Read More

Recommended Settings Unattended Launchpads

Created: Modified: Knowledge Base

Mac Enable Content Caching preferences: System Preferences> Sharing> Content Caching Enable user auto login on Mac: System Preferences> User & Groups> Login Options> Automatic login> Select User Set Mac to never go to sleep: System Preferences> Energy Saver> Set Mac to never go to sleep Disable Mac Automatic Updates: System Preferences> Software Update > Uncheck “Automatically keep my Mac up to date” Set Mac to … Read More

Enable Manual Lock

Created: Knowledge Base

By default, the GC Locker app does not allow users to lock a checked out device from within the app itself. This is in order to prevent users  that may accidentally tap the lock icon on the GC Locker app, locking the devices. How to enable Manual Lock The Manual Lock is configured via AppConfig within your MDM. Instructions vary based … Read More

Recommended Settings for Clinical iPhones

Created: Knowledge Base

The standards below have been developed jointly by Voalte and GroundControl, and are strongly recommended for iPhones used in a clinical setting. Please use the following list as a template for your configuration. You may find it useful to print the list and check off each setting for validation. These recommendation evolve from time to time. We welcome your feedback ... Read More