Apple’s new tethered-caching service is an extremely powerful new addition to iOS management, at least if you are using Macs to aide your deployments. Once you get it running properly (see this article), you’ll want it running all the time. But it is not quite obvious how to get the service to launch at startup. The service actually requires an … Read More
Please see /features for an updates list.
When used with certain “smart” enterprise USB hubs, GroundControl 3.3 and later can provide enhanced detail such as port number and charging rate. Some models also allow for LED control, to show successful or failed deployments, for example. In Launchpad 3.3, these smart hub features are only available on Mac, and you must perform the following command one time to enable. … Read More
There are two ways to enable Location Services on your devices: manually after a deployment, or by restoring from a backup via a custom workflow. To enable Locations Services manually: Create a new workflow. Under the Supervise action, click Options and select Locations Services from Show Setup Screens. Deploy workflow. Your device will not skip the Location Services set-up screen, allowing you to manually … Read More
iTunes must be updated, Microsoft may require patching ACTION REQUIRED: As you know, Apple released iOS 10 for most iPads, iPhones and iPod touches. This note explains critical steps that must be taken in order for GroundControl to be able to update devices to iOS 10 on Mac and Windows. CRITICAL ISSUE #1: GroundControl is self-contained for most operations, but relies on iTunes libraries … Read More
When you first connect your personal device to your Launchpad, you may notice a “Trust this Computer” window will pop up. This prompt helps GroundControl pair with DEP devices, externally-supervised devices, passcode-locked devices, and unsupervised devices (your personal device). When should I expect to see the Trust prompt? For personal unsupervised devices, your device must be unlocked and on the home screen. … Read More
“iOS Update Delay” allows you to keep your iOS devices up to date, while removing the “surprise” factor of new iOS updates. Once set, no action is required by the administrator. There are limitations to this feature, so it is important to understand how it works, and why you may — or may NOT — want to use it. How does iOS Update Delay … Read More
Apple’s Device Enrollment Program (DEP) is a significant addition to enterprise mobile management, worthy of the attention of every mobility administrator. When combined with MDM and Apple’s VPP, a company can create a robust and complete solution for many mobile device use cases. However there are several use cases where DEP could use a bit of help. In those cases … Read More