Clearing Passcodes

Created: Knowledge Base

Passcode-locked devices are not supported by GroundControl today. Devices must be unlocked when connected to a Launchpad. Unfortunately this is difficult to achieve in practice. GroundControl has a limited capacity to clear passcodes from a passcode-locked device. When a device is provisioned, the Launchpad will locally store a unique Unlock Token for each device. Using a custom option, the Launchpad … Read More

Organizing Workflows

Created: Knowledge Base

From the Workflows page, a GroundControl User can choose the way in which their Workflows are compartmentalized for their company using the Organize feature. With this component one can Create Folders, Rename them, Move Workflows in and outside of those folders, and Delete Workflows in bulk.     The Organize feature, which lives in the Workflows page, allows Users to … Read More

Announcing GroundControl 4.5.2

Created: Knowledge Base

GroundControl 4.5.2 is a server-only release. Are you testing iOS 12? We are. GroundControl 4.6 will be fully compatible with iOS 12. We expect to release it in early September, before the release of iOS 12. Let us know if you have any questions. Big News: Automatic Failure Recovery GroundControl 4.5.2 introduces an extremely simple way to recover from many … Read More

About USB Restricted Mode in iOS 11.4.1 & above

Created: Modified: Knowledge Base

Starting with iOS 11.4.1, Apple has introduced a new security feature called USB Restricted Mode that will impact some GroundControl users. Apple has additional information in this knowledge base article. Devices that are locked with a passcode, and have not been unlocked in the last hour, will not respond to USB requests. Apple says that in some cases, locked devices … Read More

Skip the “Privacy” setup screen in iOS 11.3

Created: Modified: Knowledge Base

iOS 11.3 includes a new setup screen, called “Privacy.” If you are using DEP devices, this new screen will likely interrupt your otherwise automated workflows. With DEP devices, your MDM determines which setup screens to skip. The DEP profile in your MDM lists each screen, and whether to show or skip. Unfortunately, most MDM systems have not yet been updated to include … Read More

Assign Staged Device to User using AirWatch API

Created: Modified: Knowledge Base

If you are using an AirWatch MDM with API integration, you may instruct GroundControl to assign staged devices to individual users. End-User passwords are not needed for this action, only usernames. Say you have 1,000 iPhones to assign to 1,000 employees. You have several options to proceed: You may leave the devices untouched, and let End-Users activate devices with Apple’s … Read More

Assign DEP Profile using AirWatch API

Created: Modified: Knowledge Base

If you are using an AirWatch MDM with API integration, you may instruct GroundControl to assign DEP devices to a specific DEP profile. The popup menu displays a list of DEP profiles from your AirWatch server. If the list is out of date, click the “Resync” button. This feature is helpful when your organization has multiple DEP profiles, and the … Read More

Best Practices for Clinical iPhones

Created: Knowledge Base

Here are several best practices and considerations for using GroundControl in a critical, clinical setting. This may include nursing communications (Voalte, Mobile Heartbeat, Vocera), secure texting and alarms, and medication safety (Epic Rover, Patient Safe). Ideally, you can use GroundControl to make device setup as close to zero touch as possible. This includes: Enroll in DEP and VPP DEP Profile … Read More

DEP devices and “Manage with GroundControl”

Created: Modified: Knowledge Base

Before GroundControl 3.5, we permitted you to treat DEP devices as non-DEP devices, simplifying your workflows. Beginning with GroundControl 3.5, however we are enforcing several new constraints. DEP devices must now use DEP workflows. So if you see the following failures: Failed: The device is registered for DEP. Please use one of GroundControl’s DEP workflows instead. Failed: The device is not … Read More

Restoring from Backup with DEP

Created: Modified: Knowledge Base

GroundControl can restore from a master backup onto DEP devices, and MDM enrollment will be preserved. Previously, GroundControl would restore only app settings from the backup, ignoring any system settings. But if you carefully prepare the backup and use devices running iOS 10.3 or later, GroundControl can restore both app and system settings. You need to have GroundControl’s supervision identity added to your … Read More