Enable TLS 1.2 in Interner Explorer for Windows 7 and 8 Launchpads

Created: Knowledge Base

You many need to modify your TLS settings in Internet Explorer on Windows 7 or 8 PCs if you are: Unable to register a Launchpad due to SSL registration errors Experiencing issues reaching www.groundctl.com from your web browser To enable TLS 1.2 via Interner Explorer: Navigate to Tools and select Internet Options Select the Advanced tab in Internet Options Scroll … Read More

iOS App Logout via Universal Link Callback

Created: Modified: Knowledge Base

Introduction Imprivata proposes building x-callback-url on top of Apple’s standard Universal Links. Implemented properly, this will enable a standard and centralized logout functionality for shared devices. About Universal Links: You can connect to content deep inside your app with universal links. Users open your app in a specified context, allowing them to accomplish their goals efficiently. When users tap or click ... Read More

GroundControl Provisioning for iOS 14 DEP Devices

Created: Modified: Knowledge Base

Summary Both GroundControl and Apple Configurator fail to fully dismiss  setup screens  when provisioning iOS 14 devices. Devices remain on the “Hello” screen and fail to load MDM apps. What configurations does this effect? The following iOS versions: 14.0, 14.0.1, 14.1 and 14.2, 14.3 beta (Note: This is likely to impact future versions as well until Apple releases a fix) DEP … Read More

GroundControl Compatibility with iOS 14

Created: Modified: Knowledge Base

Imprivata  GroundControl 4.10.2 includes limited support for iOS 14. Customers with dedicated servers prior to 4.10.1 can test this new version on our UAT environment. This update includes  enhancements to support Apple iOS 14 and other bug fixes. Release notes for 4.10.1+ are available on the Imprivata Support Portal. Launchpad Support Matrix for iOS 14 *Requires MobileDevice update. Preparing for iOS 14 … Read More

GroundControl for Patient iPads

Created: Modified: Knowledge Base

Imprivata has made GroundControl licenses available free of charge through July 31, 2020 to support the response to COVID-19. We hope this facilitates easier use of iPads and other mobile devices for inpatient telehealth consults, remote provider communication, virtual patient visits with loved ones, and other initiatives. MORE INFO An increasing number of hospitals are finding value providing iPads for … Read More

Datamation Systems Support Information

Created: Modified: Knowledge Base

For support with Datamation Systems hardware please contact Datamation Systems support. Datamation Systems Support Contact Information Email: support@datamationsystemsinc.com Phone: 201-329-7200 Visit our About Smart Hubs page for a list of Datamation Systems hardware compatible with GroundControl. iPhone XR with mophie juice pack air UniDock 24  When using iPhone XR devices with mophie juice pack air battery cases in a UniDock … Read More

Check In Device Actions

Created: Modified: Knowledge Base

When adding the Check In Device workflow action we support a number of additional actions that can be selected.   Apple Shortcuts "Logout" Action: This is used in demostration and test workflows. Beta! Log out from these applications: We also support logout with integrated applications to ensure 3rd party users are logged out upon device Check In. Changes are required to iOS ... Read More

Using TestFlight for Beta Testing the GC Locker App

Created: Knowledge Base

To get started, email support@groundctl.com and provide us with an Apple ID so we can add you to our beta program. Once invited, follow the instructions in the email to accept the invitation and obtain your code to redeem the app. Before you begin, you may want to create new Check out/ Check In automation rules that only apply to your … Read More

Compatibility with macOS 10.15 Catalina

Created: Modified: Knowledge Base

Apple released macOS 10.15 Catalina on October 7, 2019. Like many other Mac apps, there are new behaviors for GroundControl. Note: GroundControl versions before 4.9 have not been tested and are not supported with macOS 10.15 Catalina. Grant Permission for Proximity Cards When using Proximity Cards, the Mac will display a dialog asking for additional permission “to receive keystrokes from … Read More

About MobileDevice

Created: Modified: Knowledge Base

Troubleshooting MobileDevice On Windows, iTunes 12.10.9.3 and the MobileDevice components bundled with that version are not compatible with GroundControl Launchpad 4.10.1 or earlier. Make sure you’re running 4.10.2 or later. If your PC is having issues recognizing devices or the Launchpad will not start up, please try the following: 1. Please uninstall all Apple support components and iTunes from Programs & … Read More