For support with Datamation Systems hardware please contact Datamation Systems support. Datamation Systems Support Contact Information Email: email@example.com Phone: 201-329-7200 Visit our About Smart Hubs page for a list of Datamation Systems hardware compatible with GroundControl. iPhone XR with mophie juice pack air UniDock 24 When using iPhone XR devices with mophie juice pack air battery cases in a UniDock … Read More
To get started, email firstname.lastname@example.org and provide us with an Apple ID so we can add you to our beta program. Once invited, follow the instructions in the email to accept the invitation and obtain your code to redeem the app. Before you begin, you may want to create new Check out/ Check In automation rules that only apply to your … Read More
Apple released macOS 10.15 Catalina on October 7, 2019. Like many other Mac apps, there are new behaviors for GroundControl. Note: GroundControl versions before 4.9 have not been tested and are not supported with macOS 10.15 Catalina. Grant Permission for Proximity Cards When using Proximity Cards, the Mac will display a dialog asking for additional permission “to receive keystrokes from … Read More
Mac Enable Content Caching preferences: System Preferences> Sharing> Content Caching Enable user auto login on Mac: System Preferences> User & Groups> Login Options> Automatic login> Select User Set Mac to never go to sleep: System Preferences> Energy Saver> Set Mac to never go to sleep Disable Mac Automatic Updates: System Preferences> Software Update > Uncheck “Automatically keep my Mac up to date” Set Mac to … Read More
By default, the GC Locker app does not allow users to lock a checked out device from within the app itself. This is in order to prevent users that may accidentally tap the lock icon on the GC Locker app, locking the devices. How to enable Manual Lock The Manual Lock is configured via AppConfig within your MDM. Instructions vary based … Read More
AppConfig is a standard for mobile devices that allows your MDM to set options for your mobile apps. GroundControl uses AppConfig to set the emergency Unlock PIN for our Locker app, for example. Instructions vary based on your MDM server.
Summary iOS 12.1.1 was released on December 5, 2018. We have received reports that attempting an update to iOS 12.1.1 will fail on many launchpads with the error “Failed: OS install procedure completed with failure.” We have traced this issue to older versions of an Apple support library, MobileDevice. This software should be updated on each GroundControl Launchpad Mac and … Read More