About Smart Hub Services

Created: Knowledge Base

When used with certain “smart” enterprise USB hubs, GroundControl 3.3 and later can provide enhanced detail such as port number and charging rate. Some models also allow for LED control, to show successful or failed deployments, for example. In Launchpad 3.3, these smart hub features are only available on Mac, and you must perform the following command one time to enable. … Read More

Import your Supervision Identity into a DEP Profile

Created: Modified: Knowledge Base

trust-this-computer
This article describes a best practice for DEP workflows, available in GroundControl 3.2 and above. This process will pre-load GroundControl's identity to your devices during DEP activation. The identity acts as a sort of "override switch" for DEP, allowing GroundControl to avoid the dreaded "Trust this Computer?" prompt. Future version of GroundControl will also be able to manage additional features of DEP ... Read More

Enabling Location Services

Created: Modified: Knowledge Base

There are two ways to enable Location Services on your devices: manually after a deployment, or by restoring from a backup via a custom workflow. To enable Locations Services manually: Create a new workflow. Under the Supervise action, click Options and select Locations Services from Show Setup Screens. Deploy workflow. Your device will not skip the Location Services set-up screen, allowing you to manually … Read More

iOS Update & Recovery limits

Created: Modified: Knowledge Base

iOS installations send a huge amount of data through USB ports, especially when updating multiple devices at one time. This surge can make the Launchpad unstable. To ensure stability, GroundControl limits the number of concurrent iOS installation operations on each Launchpad. Only 4 concurrent update operations are permitted on Windows, and only 8 on Macintosh. Other devices will show "Installing OS" but will actually wait until ... Read More

Critical Update for iOS 10 Compatibility

Created: Modified: Knowledge Base

iTunes must be updated, Microsoft may require patching ACTION REQUIRED: As you know,  Apple released iOS 10 for most iPads, iPhones and iPod touches. This note explains critical steps that must be taken in order for GroundControl to be able to update devices to iOS 10 on Mac and Windows. CRITICAL ISSUE #1: GroundControl is self-contained for most operations, but relies on iTunes libraries … Read More

“Trust this Computer” prompt on your iOS devices

Created: Modified: Knowledge Base

When you first connect your personal device to your Launchpad, you may notice a “Trust this Computer” window will pop up. This prompt helps GroundControl pair with DEP devices, externally-supervised devices, passcode-locked devices, and unsupervised devices (your personal device). When should I expect to see the Trust prompt? For personal unsupervised devices, your device must be unlocked and on the home screen. … Read More

iOS Update Delay: FAQ

Created: Modified: Knowledge Base

update-ios

“iOS Update Delay” allows you to keep your iOS devices up to date, while removing the “surprise” factor of new iOS updates. Once set, no action is required by the administrator. There are limitations to this feature, so it is important to understand how it works, and why you may — or may NOT — want to use it. How does iOS Update Delay … Read More

Fact Sheet: DEP & GroundControl

Created: Modified: Knowledge Base

Apple’s Device Enrollment Program (DEP) is a significant addition to enterprise mobile management, worthy of the attention of every mobility administrator. When combined with MDM and Apple’s VPP, a company can create a robust and complete solution for many mobile device use cases. However there are several use cases where DEP could use a bit of help. In those cases … Read More

GroundControl and iOS 10 (beta)

Created: Modified: Knowledge Base

iOS 10 is coming soon — mid-September is our guess — and it is bringing many changes big and small. (Our favorites are the new notifications and the fun message displays.) Of course we don’t want these changes to disrupt your GroundControl workflows. Apple has made prerelease betas available to the public and you really should sign up for the betas and TEST your apps and workflows. We can’t stress … Read More

Troubleshooting kAMD errors

Created: Knowledge Base

USB communication failures can sometimes manifest during a deployment. If you encounter “kAMDSendMessageError” or  “kAMDReceiveMessageError” errors, here are some things you can try: Check your USB cable and hub. Sometimes a faulty USB cable/hub can be the culprit. Relaunch GroundControl Restart your computer Attempt your deployment again Please check our System Requirements for recommended USB hubs and additional information.