DEP devices and “Manage with GroundControl”

Created: Modified: Knowledge Base

Before GroundControl 3.5, we permitted you to treat DEP devices as non-DEP devices, simplifying your workflows. Beginning with GroundControl 3.5, however we are enforcing several new constraints. DEP devices must now use DEP workflows. So if you see the following failure: Failed: The device is registered for DEP. Please use one of GroundControl’s DEP workflows instead. …here are some options to … Read More

Restoring from Backup with DEP

Created: Modified: Knowledge Base

GroundControl can restore from a master backup onto DEP devices, and MDM enrollment will be preserved. Previously, GroundControl would restore only app settings from the backup, ignoring any system settings. But if you carefully prepare the backup and use devices running iOS 10.3 or later, GroundControl can restore both app and system settings. You need to have GroundControl’s supervision identity added to your … Read More

Improve Reliability with Certain Hardware

Created: Knowledge Base

To improve reliability with certain hardware — including sleds from Infinite Peripherals — GroundControl requires a custom option in your workflow. In your workflows, add the action “Set Custom Option”. Paste the following text into the dialog: { “EnableIncreasedFaultTolerance”: true } This option should be added to each workflow you will use with the hardware.

Running tethered-caching at startup

Created: Modified: Knowledge Base

Apple’s new tethered-caching service is an extremely powerful new addition to iOS management, at least if you are using Macs to aide your deployments. Once you get it running properly (see this article), you’ll want it running all the time. But it is not quite obvious how to get the service to launch at startup. The service actually requires an … Read More

About Smart Hub Services

Created: Modified: Knowledge Base

When used with certain “smart” enterprise USB hubs, GroundControl 3.3 and later can provide enhanced detail such as port number and charging rate. Some models also allow for LED control, to show successful or failed deployments, for example. With v3.3 these features became available on the Mac Launchpad, and you must perform the following command one time to enable. Make sure the … Read More

Import your Supervision Identity into a DEP Profile

Created: Modified: Knowledge Base

trust-this-computer
This article describes a best practice for DEP workflows, available in GroundControl 3.2 and above. This process will pre-load GroundControl's identity to your devices during DEP activation. The identity allows GroundControl to do more with your DEP devices: Avoid the "Trust this Computer?" prompt; instead devices pair automatically with any Launchpad app for your organization, even if your DEP profile prohibits pairing ... Read More

Enabling Location Services

Created: Modified: Knowledge Base

There are two ways to enable Location Services on your devices: manually after a deployment, or by restoring from a backup via a custom workflow. To enable Locations Services manually: Create a new workflow. Under the Supervise action, click Options and select Locations Services from Show Setup Screens. Deploy workflow. Your device will not skip the Location Services set-up screen, allowing you to manually … Read More

iOS Update & Recovery limits

Created: Modified: Knowledge Base

iOS installations send a huge amount of data through USB ports, especially when updating multiple devices at one time. This surge can make the Launchpad unstable. To ensure stability, GroundControl limits the number of concurrent iOS installation operations on each Launchpad. Only 4 concurrent update operations are permitted on Windows, and only 8 on Macintosh. Other devices will show "Installing OS" but will actually wait until ... Read More

Critical Update for iOS 10 Compatibility

Created: Modified: Knowledge Base

iTunes must be updated, Microsoft may require patching ACTION REQUIRED: As you know,  Apple released iOS 10 for most iPads, iPhones and iPod touches. This note explains critical steps that must be taken in order for GroundControl to be able to update devices to iOS 10 on Mac and Windows. CRITICAL ISSUE #1: GroundControl is self-contained for most operations, but relies on iTunes libraries … Read More