Force recovery mode for unpaired devices via Launchpad Details

Created: Modified: Knowledge Base

GroundControl can manage passcode locked devices by clearing the device’s passcode over-the-air via MDM, an action that requires WiFi connectivity on the device. In the event a passcode-locked device no longer has active connectivity, for example after a reboot, these devices can become unpaired and recovery mode is required to remove the passcode. GroundControl 5.0 can now force recovery workflows … Read More

Validate Apps with AutoFill Discovery

Created: Modified: Knowledge Base

Imprivata AutoFill Discovery, now available on the App Store, allows you to validate if your applications natively support iOS’s Password AutoFill framework. Your production devices will not need this application, this tool is intended for you to test if third party apps deployed to your users support Password AutoFill. To get started: Download AutoFill Discovery on a test device via the … Read More

Upgrade from GroundControl Locker 2 to Imprivata Locker 3

Created: Modified: Knowledge Base

Overview Imprivata GroundControl 5 includes a completely rewritten Locker app for iOS, with a new, modern UI. Most importantly, when paired with Imprivata OneSign’s access management system, Locker 3 can AutoFill passwords into many iPhone and iPad apps. This guide for GroundControl admins documents how to upgrade from Locker 2 to Locker 3, how to downgrade if needed, and how ... Read More

Enterprise Password AutoFill FAQ

Created: Modified: Knowledge Base

What is Enterprise Password AutoFill? Imprivata GroundControl Check Out is now integrated with Imprivata OneSign to support Password AutoFill for iOS applications and web sites. After checking out an iPhone to a user, the system will make a user’s credentials available to them when needed through Apple’s Password AutoFill framework. For most apps, users will tap the “Passwords” button above the … Read More

About Apple Mobile Device Driver on Windows

Created: Modified: Knowledge Base

Apple Mobile Device is the driver installed on every Windows PC that allows Windows to recognize iOS devices. Like almost all software, the driver is periodically updated. Imprivata Support may ask you to report the condition and version of the Apple Mobile Device driver on your PC. Here are instructions for that operation. Finding driver warnings 1. Connect an iOS … Read More

About Password AutoFill

Created: Modified: Knowledge Base

This page is intended for software developers and is a companion to iOS App Logout via Universal Link Callback. Introduction Password AutoFill is a powerful way to reduce password fatigue on dedicated devices. Password AutoFill also works on shared devices when using an appropriate 3rd party password manager. Although usually used to link website passwords to app passwords, you don't ... Read More

Enable TLS 1.2 in Interner Explorer for Windows 7 and 8 Launchpads

Created: Knowledge Base

You many need to modify your TLS settings in Internet Explorer on Windows 7 or 8 PCs if you are: Unable to register a Launchpad due to SSL registration errors Experiencing issues reaching www.groundctl.com from your web browser To enable TLS 1.2 via Interner Explorer: Navigate to Tools and select Internet Options Select the Advanced tab in Internet Options Scroll … Read More

iOS App Logout via Universal Link Callback

Created: Modified: Knowledge Base

This page is intended for software developers and is a companion to About Password AutoFill. Introduction Imprivata proposes building x-callback-url on top of Apple’s standard Universal Links. Implemented properly, this will enable a standard and centralized logout functionality for shared devices. About Universal Links: You can connect to content deep inside your app with universal links. Users open your app ... Read More

GroundControl Provisioning for iOS 14 DEP Devices

Created: Modified: Knowledge Base

Summary Both GroundControl and Apple Configurator fail to fully dismiss  setup screens  when provisioning iOS 14 devices. Devices remain on the “Hello” screen and fail to load MDM apps. 4/26/21 /Update! iOS 14.5 has resolved this issue and this version will now skip the “Hello” screen. Please note you will still need a default Set Language & Locale Action in your … Read More

GroundControl Compatibility with iOS 14

Created: Modified: Knowledge Base

Imprivata  GroundControl 4.10.2 includes limited support for iOS 14. Customers with dedicated servers prior to 4.10.1 can test this new version on our UAT environment. This update includes  enhancements to support Apple iOS 14 and other bug fixes. Release notes for 4.10.1+ are available on the Imprivata Support Portal. Launchpad Support Matrix for iOS 14 *Requires MobileDevice update. Preparing for iOS 14 … Read More