Overdue Devices

Created: Modified: Checkout

Like library books, checked-out devices that aren’t returned by a certain date can become overdue, and notify you or the user that a device hasn’t been returned yet.

Enable Overdue Devices

To enable the Overdue Devices feature:

  1. Navigate to Admin > Check Out and turn on the Overdue Devices setting.
  2. In the Overdue Devices dialog, customize the number of hours and minutes since checkout until devices are marked overdue. After the lending period is up, GroundControl sets the Device Checkout Status to Overdue. This status appears in the device list. To view all overdue devices, search for “Overdue”.
  3. When devices are returned, the “Check In” action replaces the status to Checked In.

In addition to marking the devices as Overdue, you may enable lost mode and/or send email for overdue devices.

Enable Lost Mode for Overdue Devices

Lost Mode is a native Apple MDM feature. GroundControl supports Lost Mode with the following MDMs. Additional MDM systems may be supported in the future.

  • VMware Workspace ONE (AirWatch)
  • Jamf Pro
  • Microsoft Intune
    • Requires the DeviceManagementManagedDevices.PrivilegedOperations.All permission for the operation.

When Lost Mode is enabled:

  • Apps may not be used.
  • The home button doesn’t function.
  • Devices show a black screen with customizable text.
  • Devices begin reporting their location to the MDM, even if Location Services is disabled. Applies only to iOS devices.
  • Low power mode is enabled to keep reporting location as long as possible.

GroundControl disables Lost Mode when a device is returned to any Launchpad. Alternatively, you may disable Lost Mode using your MDM’s console.

To configure Lost Mode:

  1. In the Overdue Devices dialog, switch Place Overdue Devices in Lost Mode to ON.
  2. For iOS devices, select an MDM from the drop-down list.
  3. In the Lost Mode Message box, customize a message to be displayed on the black screen. Optionally select any Attributes.
  4. In the Lost Mode Footer box, customize a message to be displayed in the footer of the black screen. Optionally select any Attributes.

Send Email for Overdue Devices

GroundControl can send email when devices are overdue. Specify one or more email addresses to send overdue notices, separated by commas. Attributes may be used here.

  1. Customize the Email subject and body using attributes.
  2. Customize the time (number of hours) until devices are marked as overdue. When that interval has elapsed, GroundControl sets the checkout status to “Overdue”, allowing you to search for overdue devices in the Devices tab. When the devices are returned, their status will be updated to Checked in.
  3. If you prefer to be notified, and perhaps remind the user as well, specify one or more email addresses to send overdue notices. Attributes may be used for multiple addresses, separated by commas.
  4. The feature includes a default email body, but this allows you to use attributes and other important info to your organization and environment.
  5. Click Save to keep your changes, restarting the Launchpads in order for the change to take effect.

Next: Check In Device Actions