Apple released iOS 26 on Monday, September 15th, 2025. Mobile Access Management key workflows are compatible with this release. There are some known issues that may occur.
Pressing the Side Button on Device Locked by Locker App Does Not Return the User to Locker App
Symptom
On iOS 26, if a user presses the side button (the sleep/wake button) while the device is locked by the Imprivata Locker app, they will not be able to return to the Locker app. This behavior can occur in two different scenarios:
- Users attempting to manually check out (no badge tap) with username and password may get stuck on device locked screen. This can occur if a user takes a device from a dock then either presses the side button or waits for the display to go to sleep.
- If Require a second factor to unlock the device is enabled in Check Out settings, this issue can also prevent a user from completing multi-factor authentication. In that scenario, if a user presses the side button before completing MFA, they will not be able to return to Locker.
Resolution
To resolve either of these scenarios, users must return the device to the Smart Hub to check back in.
For scenario 1, a device can be checked out with badge normally after being returned to the Smart Hub, however they will not return to the Locker lock screen until the device is rebooted.
This does not affect devices with a home button, for example, iPhoneSE series.
iOS Wallpaper Appears Incorrectly Sized
Symptom
Device wallpaper may appear incorrectly sized in several scenarios:
- After an upgrade
- When Workflows apply a wallpaper to a newly provisioning device.
Resolution
To resolve this issue, depending on the device type, you will need to apply a new wallpaper size.
Automated Setup and Provisioning
If your environment is using Custom Options to assist with provisioning, note that the Launchpad Custom Options guidance has been updated. For additional details, see Automated Setup may not function in iOS17.2 and later.