How to Capture a Process Monitor Trace

Created: Modified: Knowledge Base

  1. Close the GroundControl Launchpad if it is running.
  2. On the machine experiencing the issue, download Process Monitor tool from here.
  3. Double-click to launch the tool. NOTE: This tool requires elevated privileges.
    1. On the EULA page, click Agree.
    2. If the filter dialog appears, click OK.
  4. Data collection starts automatically; you should see events appearing in the Process Monitor window.
  5. Launch the GroundControl Launchpad and reproduce the problem. For example, if the Launchpad is crashing, reproduce the crash while Process Monitor is running.
  6. After the problem has been reproduced, close the Launchpad.
  7. In Process Monitor, select File > Save, then save the trace into a .pml file and email it to support@imprivata.com.