In iOS 11.4.1, Apple introduced a new security feature called USB Restricted Mode that will impact some Mobile Access Management users. Apple has additional information in this knowledge base article. Devices that are locked with a passcode will not appear in USB if they have not been unlocked in the last hour. Beginning with iOS 12, this same restriction takes … Read More
NOTE: This article refers to an iOS version that Apple and Imprivata Mobile Access Management no longer support. It is included for reference purposes only. iOS 11.3 includes a new setup screen, called “Privacy.” If you are using DEP devices, this new screen will likely interrupt your otherwise automated workflows. With DEP devices, your MDM determines which setup screens to … Read More
When using the Omnissa Workspace ONE (formerly VMware Workspace ONE) MDM with API integration, you may instruct Imprivata Mobile Access Management to assign staged devices to individual users. User passwords are not needed for this action, only usernames. For example, you have 1,000 iPhones to assign to 1,000 employees. You have several options to proceed: You may leave the devices … Read More
If you are using the Omnissa Workspace ONE (formerly VMware Workspace ONE) MDM with API integration, you may instruct Imprivata Mobile Access Management to Pre-register to Username or Lookup Username. The popup menu displays a list of DEP profiles from your AirWatch server. If the list is out of date, click Resync. This feature is helpful when your organization has … Read More
GroundControl requires that DEP devices must use DEP workflows. If you see the following failures: Failed: The device is registered for DEP. Please use one of GroundControl’s DEP workflows instead. Failed: The device is not enrolled in DEP. It cannot be used with this workflow. there are options to try. Option 1: Use the DEP portal to remove the device … Read More
Please see /features for an updated list.
The Supervision Identity allows pairing with your iOS devices, even if the MDM DEP profile assigned to your devices does not allow pairing with other hosts. The option effectively secures devices while retaining management capabilities with Imprivata Mobile Access Management. The Supervision Identity is unique to your organization in MAM. We export only the “public” component of the supervision; the … Read More
There are two ways to enable Location Services on your devices: manually after a deployment, or by restoring from a backup via a custom workflow. To enable Locations Services manually: Create a new Workflow: it must contain an action that will enable Supervision Options to be selected. For example, adding a Set Name action to a workflow will automatically supervise the … Read More
iOS installations send a huge amount of data through USB ports, especially when updating multiple devices at one time. This surge can make the Launchpad unstable. To ensure stability, Mobile Access Management limits the number of concurrent iOS installation operations on each Launchpad. Only 3 concurrent update operations are permitted on Windows, and only 8 on Macintosh. Other devices will show … Read More
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