When you are enforcing passcodes in your organization and using Mobile Access Management, there are some considerations to keep in mind, especially when using Check Out Workflows. Unfortunately, Mobile Access Management cannot automatically connect to passcode-locked devices or clear the device’s passcode. When devices are connected to Mobile Access Management but are simply unlocked, without clearing the passcode, Mobile Access … Read More

In iOS 11.4.1, Apple introduced a new security feature called USB Restricted Mode that will impact some Mobile Access Management users. Apple has additional information in this knowledge base article. Devices that are locked with a passcode will not appear in USB if they have not been unlocked in the last hour. Beginning with iOS 12, this same restriction takes … Read More

NOTE: This article refers to an iOS version that Apple and Imprivata Mobile Access Management no longer support. It is included for reference purposes only. iOS 11.3 includes a new setup screen, called “Privacy.” If you are using DEP devices, this new screen will likely interrupt your otherwise automated workflows. With DEP devices, your MDM determines which setup screens to … Read More

When using the Omnissa Workspace ONE (formerly VMware Workspace ONE) MDM with API integration, you may instruct Imprivata Mobile Access Management to assign staged devices to individual users. User passwords are not needed for this action, only usernames. For example, you have 1,000 iPhones to assign to 1,000 employees. You have several options to proceed: You may leave the devices … Read More

If you are using the Omnissa Workspace ONE (formerly VMware Workspace ONE) MDM with API integration, you may instruct Imprivata Mobile Access Management to Pre-register to Username or Lookup Username. The popup menu displays a list of DEP profiles from your AirWatch server. If the list is out of date, click Resync. This feature is helpful when your organization has … Read More

GroundControl requires that DEP devices must use DEP workflows. If you see the following failures: Failed: The device is registered for DEP. Please use one of GroundControl’s DEP workflows instead. Failed: The device is not enrolled in DEP. It cannot be used with this workflow. there are options to try. Option 1: Use the DEP portal to remove the device … Read More

Please see /features for an updated list.

There are two ways to enable Location Services on your devices: manually after a deployment, or by restoring from a backup via a custom workflow. To enable Locations Services manually: Create a new Workflow: it must contain an action that will enable Supervision Options to be selected. For example, adding a Set Name action to a workflow will automatically supervise the … Read More