Summary Both GroundControl and Apple Configurator fail to fully dismiss setup screens when provisioning iOS 14 devices. Devices remain on the Hello screen and fail to load MDM apps. Update as of 4/26/21: iOS 14.5 has resolved this issue and this version will now skip the Hello screen. NOTE: You will still need a default Set Language & Locale Action in your … Read More
Imprivata GroundControl 4.10.2 includes limited support for iOS 14. Customers with dedicated servers prior to 4.10.1 can test this new version on our UAT environment. This update includes enhancements to support Apple iOS 14 and other bug fixes. Release notes for 4.10.1+ are available on the Imprivata Support Portal. Launchpad Support Matrix for iOS 14 *Requires MobileDevice update. Preparing for iOS 14 … Read More
An increasing number of hospitals are finding value providing iPads for inpatient use. During the current COVID-19 pandemic, many hospitals are severely limiting visitors. To communicate with their loved ones, iPads can be provided for email, messaging, video conference, and Wi-Fi calling. The same devices can be used for education and entertainment. These devices are most useful to patients if … Read More
For support with Datamation Systems hardware please contact Datamation Systems support. Datamation Systems Support Contact Information Email: support@datamationsystemsinc.com Phone: 201-329-7200 Visit our About Smart Hubs page for a list of Datamation Systems hardware compatible with GroundControl. iPhone XR with mophie juice pack air UniDock 24 When using iPhone XR devices with mophie juice pack air battery cases in a UniDock … Read More
NOTE: Imprivata ended support of GroundControl Locker 2 in January 2022. This article should be used for reference purposes only. To get started, email support@groundctl.com and provide us with an Apple ID so we can add you to our beta program. Once invited, follow the instructions in the email to accept the invitation and obtain your code to redeem the app. … Read More
Apple released macOS 10.15 Catalina on October 7, 2019. Like many other Mac apps, there are new behaviors for GroundControl. Note: GroundControl versions before 4.9 have not been tested and are not supported with macOS 10.15 Catalina. Grant Permission for Proximity Cards When using Proximity Cards, the Mac will display a dialog asking for additional permission “to receive keystrokes from … Read More
Troubleshooting MobileDevice If your PC is having issues recognizing devices or the Launchpad will not start up, try the following: 1. Uninstall all Apple support components from Programs & Features, and iTunes, if installed 2. Reinstall MobileDevice using the instructions above 3. There is a known issue on Windows that may cause devices not to appear as connected on Windows. … Read More
Whether you choose Mac or Windows PC, the systems must be set up for unattended use. A headless system, with no display, mouse and keyboard is highly recommended. Windows Confirm PC meets all system and networking requirements GroundControl runs as a foreground service, so the computer must automatically log in as a user The login user should NOT have admin … Read More
By default, the GroundControl Locker app does not allow users to lock a checked out device from within the app itself. This is in order to prevent users that may accidentally tap the lock icon on the GroundControl Locker app, locking the devices. Enable Manual Lock The Manual Lock is configured via AppConfig within your MDM. Instructions vary based on your … Read More
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