iOS installations send a huge amount of data through USB ports, especially when updating multiple devices at one time. This surge can make the Launchpad unstable. To ensure stability, Mobile Access Management limits the number of concurrent iOS installation operations on each Launchpad. Only 3 concurrent update operations are permitted on Windows, and only 8 on Macintosh. Other devices will show … Read More
NOTE: This article refers to an iOS version that Apple and Imprivata Mobile Access Management no longer support. It is included for reference purposes only. iTunes must be updated, Microsoft may require patching ACTION REQUIRED: As you know, Apple released iOS 10 for most iPads, iPhones and iPod touches. This note explains critical steps that must be taken in order for GroundControl … Read More
When you first connect your personal device to your Launchpad, you may notice a “Trust this Computer” window will pop up. This prompt helps GroundControl pair with DEP devices, externally-supervised devices, passcode-locked devices, and unsupervised devices (your personal device). When should I expect to see the Trust prompt? For personal unsupervised devices, your device must be unlocked and on the home screen. … Read More
The iOS Update Delay page allows you to keep your iOS devices up to date, while removing the “surprise” factor of new iOS updates. Once set, no action is required by the administrator. There are limitations to this feature, so it is important to understand how it works, and why you may — or may not — want to use … Read More
Apple’s Device Enrollment Program (DEP) is a significant addition to enterprise mobile management, worthy of the attention of every mobility administrator. When combined with MDM and Apple’s VPP, a company can create a robust and complete solution for many situations. GroundControl provides three major advantages over DEP alone: GroundControl is quicker than DEP alone, often twice as fast GroundControl is unattended setup, while … Read More
USB communication failures can sometimes manifest during a deployment. If you encounter “kAMDSendMessageError” or “kAMDReceiveMessageError” errors, here are some things you can try: Check your USB cable and hub. Sometimes a faulty USB cable/hub can be the culprit. Relaunch GroundControl Restart your computer Attempt your deployment again Check our System Requirements for recommended USB hubs and additional information.
GroundControl improves the way icon arrangement is set on iOS devices, by locking the app icons into place and restricting users from moving them around. For those that prefer the flexibility to change the order and location of apps from the device itself, we implemented the following workaround: Create a workflow and add the “Icon Arrangement” action. Select “Add Action”. Under … Read More
When you are troubleshooting an issue with MDM enrollment, it is often not clear whether the problem is with Imprivata Mobile Access Mangement or with your MDM. Perform the following test to help you isolate the issue. There are different steps for DEP and non-DEP Workflows. DEP Devices Take the affected iOS device and reset it to factory defaults. Without using … Read More
Mac We’ve found that on newer Mac Launchpads, you may see an issue where not all connected devices via a USB hub are recognized. This is most likely due to the Mac’s default power management settings, which limits the number of USB devices that can be connected at once. To troubleshoot this issue: Log onto you Mac as an Administrator … Read More
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