When you first connect your personal device to your Launchpad, you may notice a “Trust this Computer” window will pop up. This prompt helps GroundControl pair with DEP devices, externally-supervised devices, passcode-locked devices, and unsupervised devices (your personal device). When should I expect to see the Trust prompt? For personal unsupervised devices, your device must be unlocked and on the home screen. … Read More
iOS Update Delay: FAQ
“iOS Update Delay” allows you to keep your iOS devices up to date, while removing the “surprise” factor of new iOS updates. Once set, no action is required by the administrator. There are limitations to this feature, so it is important to understand how it works, and why you may — or may NOT — want to use it. How does iOS Update Delay … Read More
Fact Sheet: DEP & GroundControl
Apple’s Device Enrollment Program (DEP) is a significant addition to enterprise mobile management, worthy of the attention of every mobility administrator. When combined with MDM and Apple’s VPP, a company can create a robust and complete solution for many situations. GroundControl provides three major advantages over DEP alone: GroundControl is quicker than DEP alone, often twice as fast GroundControl is unattended setup, while … Read More
Troubleshooting kAMD errors
USB communication failures can sometimes manifest during a deployment. If you encounter “kAMDSendMessageError” or “kAMDReceiveMessageError” errors, here are some things you can try: Check your USB cable and hub. Sometimes a faulty USB cable/hub can be the culprit. Relaunch GroundControl Restart your computer Attempt your deployment again Please check our System Requirements for recommended USB hubs and additional information.
Integrating SAML with ADFS
GroundControl Enterprise can be configured to use SAML 2.0 and authenticate users against your Active Directory system. This authentication will work both to the GroundControl admin console and to the Launchpad app. SAML keeps passwords internal to your network, making GroundControl more secure. At the same time SAML leverages single-sign on, providing a better login experience for users. Active Directory is used only for user … Read More
Trust Enterprise Apps
GroundControl can now install Enterprise Apps to your devices. One additional step to fully complete installation: your device has to establish trust with the app developer in order for the apps to launch. There are three options to establish trust: Use MDM to convert the unmanaged app to a managed app Tap on the device to explicitly trust the app developer Restore a ... Read More
Legacy Icon Arrangement for iOS 9.3+ Devices
With GroundControl v2.10, we improved the way icon arrangement is set on 9.3+ devices, by locking the app icons into place and restricting users from moving them around. For those that prefer the flexibility to change the order and location of apps from the device itself, we implemented the following workaround: Create a workflow and add the “Icon Arrangement” action. Select “Add Action”. Under the … Read More
Is it GroundControl or is it MDM?
When you are troubleshooting an issue with MDM enrollment, it is often not clear whether the problem is with GroundControl or with your MDM. Here is a test to help you isolate the issue. There are different steps for DEP and non-DEP workflows. DEP Devices Take the affected iOS device and reset to factory defaults. Without using GroundControl, manually tap the screens on … Read More
Devices not immediately appearing on Launchpads using Win 7
Devices connected to Windows 7 Launchpad may sometimes take a while to appear, especially when rebooting during an iOS install. This behavior can occur as Windows is trying to update device drivers each time a device is connected. This might help: Go to the Control Panel and search for Advanced System Settings Select the Hardware tab and click on Device Installation Settings Select “No, let … Read More
USB Hubs not recognizing all connected devices
Mac We’ve found that on newer Mac Launchpads, you may see an issue were not all connected devices via an USB hub are recognized. This is most likely due to the Mac’s default power management settings, which limits the number of USB devices that can be connected at once. To troubleshoot this issue: Log onto you Mac as an Administrator Go to Applications/Utilities and double-click … Read More