Fact Sheet: DEP & GroundControl

Created: Modified: Knowledge Base

Apple’s Device Enrollment Program (DEP) is a significant addition to enterprise mobile management, worthy of the attention of every mobility administrator. When combined with MDM and Apple’s VPP, a company can create a robust and complete solution for many situations. GroundControl provides three major advantages over DEP alone: GroundControl is quicker than DEP alone, often twice as fast GroundControl is unattended setup, while … Read More

Troubleshooting kAMD errors

Created: Knowledge Base

USB communication failures can sometimes manifest during a deployment. If you encounter “kAMDSendMessageError” or  “kAMDReceiveMessageError” errors, here are some things you can try: Check your USB cable and hub. Sometimes a faulty USB cable/hub can be the culprit. Relaunch GroundControl Restart your computer Attempt your deployment again Please check our System Requirements for recommended USB hubs and additional information.

Integrating SAML with ADFS

Created: Knowledge Base

GroundControl Enterprise can be configured to use SAML 2.0 and authenticate users against your Active Directory system. This authentication will work both to the GroundControl admin console and to the Launchpad app. SAML keeps passwords internal to your network, making GroundControl more secure. At the same time SAML leverages single-sign on, providing a better login experience for users. Active Directory is used only for user … Read More

Trust Enterprise Apps

Created: Modified: Knowledge Base

GroundControl can now install Enterprise Apps to your devices. One additional step to fully complete installation: your device has to establish trust with the app developer in order for the apps to launch. There are three options to establish trust: Use MDM to convert the unmanaged app to a managed app Tap on the device to explicitly trust the app developer Restore a ... Read More

Legacy Icon Arrangement for iOS 9.3+ Devices

Created: Modified: Knowledge Base

With GroundControl v2.10, we improved the way icon arrangement is set on 9.3+ devices, by locking the app icons into place and restricting users from moving them around. For those that prefer the flexibility to change the order and location of apps from the device itself, we implemented the following workaround: Create a workflow and add the “Icon Arrangement” action. Select “Add Action”. Under the … Read More

Is it GroundControl or is it MDM?

Created: Modified: Knowledge Base

When you are troubleshooting an issue with MDM enrollment, it is often not clear whether the problem is with GroundControl or with your MDM. Here is a test to help you isolate the issue. There are different steps for GroundControl workflows and DEP workflows. Managed with GroundControl Obtain the enrollment configuration profile currently being used by GroundControl. The profile can be downloaded … Read More

Devices not immediately appearing on Launchpads using Win 7

Created: Knowledge Base

Devices connected to Windows 7 Launchpad may sometimes take a while to appear, especially when rebooting during an iOS install.  This behavior can occur as Windows is trying to update device drivers each time a device is connected. This might help: Go to the Control Panel and search for Advanced System Settings Select the Hardware tab and click on Device Installation Settings Select “No, let … Read More

USB Hubs not recognizing all connected devices

Created: Modified: Knowledge Base

Mac We’ve found that on newer Mac Launchpads, you may see an issue were not all connected devices via an USB hub are recognized.  This is most likely due to the Mac’s default power management settings, which limits the number of USB devices that can be connected at once. To troubleshoot this issue: Log onto you Mac as an Administrator Go to Applications/Utilities and double-click … Read More

Whitelist our SMTP server IP address to ensure email delivery

Created: Knowledge Base

If anyone in your organization is having trouble receiving email from GroundControl, it is likely because your email spam filters our blocking our server. To help solve this problem we now have a dedicated IP address for all our communications such as invites and password resets. This IP is reserved for GroundControl; no other organization will use this IP for email. Please ask your IT … Read More

Autostart the Launchpad

Created: Modified: Knowledge Base

Starting in GroundControl 2.8, the Launchpad has been re-engineered to autostart at login. Because of this new functionality, the Start Service button has been removed. To have the your computer auto-login and have the Launchpad autostart, simply follow these directions: Mac Install the GroundControl Launchpad application and register the Launchpad. From the Apple menu, select System Preferences. Choose Users & … Read More