Using TestFlight for Beta Testing the GC Locker App

Created: Knowledge Base

To get started, email support@groundctl.com and provide us with an Apple ID so we can add you to our beta program. Once invited, follow the instructions in the email to accept the invitation and obtain your code to redeem the app. Before you begin, you may want to create new Check out/ Check In automation rules that only apply to your … Read More

Compatibility with macOS 10.15 Catalina

Created: Modified: Knowledge Base

Apple released macOS 10.15 Catalina on October 7, 2019. Like many other Mac apps, there are new behaviors for GroundControl. Note: GroundControl versions before 4.9 have not been tested and are not supported with macOS 10.15 Catalina. Grant Permission for Proximity Cards When using Proximity Cards, the Mac will display a dialog asking for additional permission “to receive keystrokes from … Read More

About MobileDevice

Created: Modified: Knowledge Base

Troubleshooting MobileDevice If your PC is having issues recognizing devices or the Launchpad will not start up, please try the following: 1. Uninstall all Apple support components from Programs & Features, and iTunes, if installed 2. Reinstall MobileDevice using the instructions above 3. There is a known issue on Windows that may cause devices not to appear as connected on … Read More

Recommended Settings Unattended Launchpads

Created: Modified: Knowledge Base

Whether you choose Mac or Windows PC, the systems must be set up for unattended use.  A headless system, with no display, mouse and keyboard is highly recommended. Windows Confirm PC meets all system and networking requirements GroundControl runs as a foreground service, so the computer must automatically log in as a user The login user should NOT have admin … Read More

Enable Manual Lock

Created: Knowledge Base

By default, the GC Locker app does not allow users to lock a checked out device from within the app itself. This is in order to prevent users  that may accidentally tap the lock icon on the GC Locker app, locking the devices. How to enable Manual Lock The Manual Lock is configured via AppConfig within your MDM. Instructions vary based … Read More

Recommended Settings for Clinical iPhones

Created: Knowledge Base

The standards below have been developed jointly by Voalte and GroundControl, and are strongly recommended for iPhones used in a clinical setting. Please use the following list as a template for your configuration. You may find it useful to print the list and check off each setting for validation. These recommendation evolve from time to time. We welcome your feedback ... Read More

About AppConfig

Created: Modified: Knowledge Base

AppConfig is a standard for mobile devices that allows your MDM to set options for your mobile apps. GroundControl uses AppConfig to set the emergency Unlock PIN for our Locker app, for example. Instructions vary based on your MDM server.  

Updating to iOS 12.1.1: Action (Probably) Required

Created: Modified: Knowledge Base

Summary iOS 12.1.1 was released on December 5, 2018. We have received reports that attempting an update to iOS 12.1.1 will fail on many launchpads with the error “Failed: OS install procedure completed with failure.” We have traced this issue to older versions of an Apple support library, MobileDevice. This software should be updated on each GroundControl Launchpad Mac and … Read More

Clearing Passcodes

Created: Modified: Knowledge Base

If you are enforcing passcodes in your organization and using GroundControl, there’s some considerations to take in mind, specially when using check out workflows. Unfortunately, GroundControl cannot automatically connect to passcode-locked devices or clear the device’s passcode. When devices are connected to GroundControl but are simply unlocked, without clearing the passcode, GroundControl can not be expected to work reliably, and … Read More

Organizing Workflows

Created: Knowledge Base

From the Workflows page, a GroundControl User can choose the way in which their Workflows are compartmentalized for their company using the Organize feature. With this component one can Create Folders, Rename them, Move Workflows in and outside of those folders, and Delete Workflows in bulk.     The Organize feature, which lives in the Workflows page, allows Users to … Read More