Devices not immediately appearing on Launchpads using Win 7

Created: Knowledge Base

Devices connected to Windows 7 Launchpad may sometimes take a while to appear, especially when rebooting during an iOS install.  This behavior can occur as Windows is trying to update device drivers each time a device is connected. This might help: Go to the Control Panel and search for Advanced System Settings Select the Hardware tab and click on Device Installation Settings Select “No, let … Read More

USB Hubs not recognizing all connected devices

Created: Modified: Knowledge Base

Mac We’ve found that on newer Mac Launchpads, you may see an issue were not all connected devices via an USB hub are recognized.  This is most likely due to the Mac’s default power management settings, which limits the number of USB devices that can be connected at once. To troubleshoot this issue: Log onto you Mac as an Administrator Go to Applications/Utilities and double-click … Read More

Whitelist our SMTP server IP address to ensure email delivery

Created: Knowledge Base

If anyone in your organization is having trouble receiving email from GroundControl, it is likely because your email spam filters our blocking our server. To help solve this problem we now have a dedicated IP address for all our communications such as invites and password resets. This IP is reserved for GroundControl; no other organization will use this IP for email. Please ask your IT … Read More

Autostart the Launchpad

Created: Modified: Knowledge Base

Starting in GroundControl 2.8, the Launchpad has been re-engineered to autostart at login. Because of this new functionality, the Start Service button has been removed. To have the your computer auto-login and have the Launchpad autostart, simply follow these directions: Mac Install the GroundControl Launchpad application and register the Launchpad. From the Apple menu, select System Preferences. Choose Users & … Read More

Skipping Setup Screens

Created: Modified: Knowledge Base

Without GroundControl, iOS devices show a number of screens during device setup. The exact screens shown vary depending on device model and iOS version. These are the screens shown for iOS 11: Hello Language Region or Country Quick Start WiFi Touch ID Passcode Apps & Data Apple ID Terms and Conditions Express Settings Location Settings Siri iPhone Analytics App Analytics … Read More

How to Capture a Process Monitor Trace

Created: Modified: Knowledge Base

Close the GroundControl Launchpad if it is running. Download Process Monitor tool from here on the machine experiencing the issue. Double-click to launch the tool (Note this tool requires elevated privileges). If the EULA dialog appears, click Agree. If the filter dialog appears, click OK. Data collection starts automatically; you should see events appearing in the Process Monitor window. Now launch the … Read More

Restoring a Device Using a Previous Version of iOS

Created: Modified: Knowledge Base

Note: This process only works if the previous version of iOS you’re using is signed by Apple. Please consult ipsw.me’s Signed iOS Firmware page for information. GroundControl supports the latest, as well as the one previous version of iOS for Launchpads. From any web browser, go to /firmwares. You’ll be greeted with a JSON file detailing information about every iOS version released … Read More

Use Attributes for Intelligent Workflows

Created: Modified: Knowledge Base

Attributes are a powerful GroundControl feature that shapes your workflows for your particular needs. You can think of Attributes as labels, or tags, attached to devices and Launchpads. But Attributes are just empty containers for your data. Once you create an Attribute, you need to populate the data so GroundControl can use it. Attributes are deeply integrated into GroundControl, as you can see below. When … Read More