Summary iOS 12.1.1 was released on December 5, 2018. We have received reports that attempting an update to iOS 12.1.1 will fail on many launchpads with the error “Failed: OS install procedure completed with failure.” We have traced this issue to older versions of an Apple support library, MobileDevice. This software should be updated on each GroundControl Launchpad Mac and … Read More
If you are enforcing passcodes in your organization and using GroundControl, there’s some considerations to take in mind, specially when using check out workflows. Unfortunately, GroundControl cannot automatically connect to passcode-locked devices or clear the device’s passcode. When devices are connected to GroundControl but are simply unlocked, without clearing the passcode, GroundControl can not be expected to work reliably, and … Read More
From the Workflows page, a GroundControl User can choose the way in which their Workflows are compartmentalized for their company using the Organize feature. With this component one can Create Folders, Rename them, Move Workflows in and outside of those folders, and Delete Workflows in bulk. The Organize feature, which lives in the Workflows page, allows Users to … Read More
GroundControl 4.5.2 is a server-only release. Are you testing iOS 12? We are. GroundControl 4.6 will be fully compatible with iOS 12. We expect to release it in early September, before the release of iOS 12. Let us know if you have any questions. Big News: Automatic Failure Recovery GroundControl 4.5.2 introduces an extremely simple way to recover from many … Read More
In iOS 11.4.1, Apple introduced a new security feature called USB Restricted Mode that will impact some GroundControl users. Apple has additional information in this knowledge base article. Devices that are locked with a passcode will not appear in USB if they have not been unlocked in the last hour. Beginning with iOS 12, this same restriction takes affect immediately. … Read More
iOS 11.3 includes a new setup screen, called “Privacy.” If you are using DEP devices, this new screen will likely interrupt your otherwise automated workflows. With DEP devices, your MDM determines which setup screens to skip. The DEP profile in your MDM lists each screen, and whether to show or skip. Unfortunately, most MDM systems have not yet been updated to include … Read More
If you are using an AirWatch MDM with API integration, you may instruct GroundControl to assign staged devices to individual users. End-User passwords are not needed for this action, only usernames. Say you have 1,000 iPhones to assign to 1,000 employees. You have several options to proceed: You may leave the devices untouched, and let End-Users activate devices with Apple’s … Read More
If you are using an AirWatch MDM with API integration, you may instruct GroundControl to Pre-register to Username or Lookup Username. The popup menu displays a list of DEP profiles from your AirWatch server. If the list is out of date, click the “Resync” button. This feature is helpful when your organization has multiple DEP profiles, and the GroundControl devices … Read More
Before GroundControl 3.5, we permitted you to treat DEP devices as non-DEP devices, simplifying your workflows. Beginning with GroundControl 3.5, however we are enforcing several new constraints. DEP devices must now use DEP workflows. So if you see the following failures: Failed: The device is registered for DEP. Please use one of GroundControl’s DEP workflows instead. Failed: The device is not … Read More
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