GroundControl no longer supports Windows 8, this article is historic information for reference only. You many need to modify your TLS settings in Internet Explorer on Windows 8 PCs if you are: Unable to register a Launchpad due to SSL registration errors Experiencing issues reaching www.groundctl.com from your web browser To enable TLS 1.2 via Interner Explorer: Navigate to Tools … Read More

This page is intended for iOS software developers and is a companion to About Password AutoFill. Introduction Imprivata has created this standard building x-callback-url on top of Apple’s standard Universal Links. Implemented properly, this will enable a standard and centralized logout functionality for shared devices, without prompts interrupting the automation. About Universal Links: You can connect to content deep inside ... Read More

Summary Both GroundControl and Apple Configurator fail to fully dismiss  setup screens  when provisioning iOS 14 devices. Devices remain on the Hello screen and fail to load MDM apps. Update as of 4/26/21: iOS 14.5 has resolved this issue and this version will now skip the Hello screen. NOTE: You will still need a default Set Language & Locale Action in your … Read More

Imprivata  GroundControl 4.10.2 includes limited support for iOS 14. Customers with dedicated servers prior to 4.10.1 can test this new version on our UAT environment. This update includes  enhancements to support Apple iOS 14 and other bug fixes. Release notes for 4.10.1+ are available on the Imprivata Support Portal. Launchpad Support Matrix for iOS 14 *Requires MobileDevice update. Preparing for iOS 14 … Read More

An increasing number of hospitals are finding value providing iPads for inpatient use. During the current COVID-19 pandemic, many hospitals are severely limiting visitors. To communicate with their loved ones, iPads can be provided for email, messaging, video conference, and Wi-Fi calling. The same devices can be used for education and entertainment. These devices are most useful to patients if … Read More

For support with Datamation Systems hardware please contact Datamation Systems support. Datamation Systems Support Contact Information Email: support@datamationsystemsinc.com Phone: 201-329-7200 Visit our About Smart Hubs page for a list of Datamation Systems hardware compatible with GroundControl. iPhone XR with mophie juice pack air UniDock 24  When using iPhone XR devices with mophie juice pack air battery cases in a UniDock … Read More

NOTE: Imprivata ended support of GroundControl Locker 2 in January 2022. This article should be used for reference purposes only. To get started, email support@groundctl.com and provide us with an Apple ID so we can add you to our beta program. Once invited, follow the instructions in the email to accept the invitation and obtain your code to redeem the app. … Read More

Troubleshooting MobileDevice If your PC is having issues recognizing devices or the Launchpad will not start up, try the following: 1. Uninstall all Apple support components from Programs & Features, and iTunes, if installed 2. Reinstall MobileDevice using the instructions above 3. There is a known issue on Windows that may cause devices not to appear as connected on Windows. … Read More

Whether you choose Mac or Windows PC, the systems must be set up for unattended use.  A headless system, with no display, mouse and keyboard is highly recommended. Windows Confirm PC meets all system and networking requirements GroundControl runs as a foreground service, so the computer must automatically log in as a user The login user should NOT have admin … Read More