When you are troubleshooting an issue with MDM enrollment, it is often not clear whether the problem is with GroundControl or with your MDM. Here is a test to help you isolate the issue. There are different steps for GroundControl workflows and DEP workflows. Managed with GroundControl Obtain the enrollment configuration profile for your MDM, by visiting Admin > MDMs, select the … Read More
Devices not immediately appearing on Launchpads using Win 7
Devices connected to Windows 7 Launchpad may sometimes take a while to appear, especially when rebooting during an iOS install. This behavior can occur as Windows is trying to update device drivers each time a device is connected. This might help: Go to the Control Panel and search for Advanced System Settings Select the Hardware tab and click on Device Installation Settings Select “No, let … Read More
USB Hubs not recognizing all connected devices
Mac We’ve found that on newer Mac Launchpads, you may see an issue were not all connected devices via an USB hub are recognized. This is most likely due to the Mac’s default power management settings, which limits the number of USB devices that can be connected at once. To troubleshoot this issue: Log onto you Mac as an Administrator Go to Applications/Utilities and double-click … Read More
Whitelist our SMTP server IP address to ensure email delivery
If anyone in your organization is having trouble receiving email from GroundControl, it is likely because your email spam filters our blocking our server. To help solve this problem we now have a dedicated IP address for all our communications such as invites and password resets. This IP is reserved for GroundControl; no other organization will use this IP for email. Please ask your IT … Read More
Autostart the Launchpad
Starting in GroundControl 2.8, the Launchpad has been re-engineered to autostart at login. Because of this new functionality, the Start Service button has been removed. To have the your computer auto-login and have the Launchpad autostart, simply follow these directions: Mac Install the GroundControl Launchpad application and register the Launchpad. From the Apple menu, select System Preferences. Choose Users & … Read More
Skipping Setup Screens
Without GroundControl, iOS devices show a number of screens during device setup. The exact screens shown vary depending on device model and iOS version. Hello Language Locale WiFi Restore Option Terms and Conditions Apple ID iCloud Passcode Siri Touch ID Apple Pay Migrate from Android GroundControl’s Supervision Options allow most of these screens to be skipped, saving a significant amount of … Read More
Automating App Deployments with GroundControl and Meraki Systems Manager
GroundControl, coupled with Meraki Systems Manager, provides an excellent way to automatically deploy apps without requiring an AppleID to be set on the device. Here’s a video showing the process.
How to Capture a Process Monitor Trace
Close the GroundControl Launchpad if it is running. Download Process Monitor tool from here on the machine experiencing the issue. Double-click to launch the tool (Note this tool requires elevated privileges). If the EULA dialog appears, click Agree. If the filter dialog appears, click OK. Data collection starts automatically; you should see events appearing in the Process Monitor window. Now launch the … Read More
Restoring a Device Using a Previous Version of iOS
Note: This process only works if the previous version of iOS you’re using is signed by Apple. Please consult ipsw.me’s Signed iOS Firmware page for information. GroundControl supports the latest, as well as the one previous version of iOS for Launchpads. From any web browser, go to /firmwares. You’ll be greeted with a JSON file detailing information about every iOS version released … Read More