About Smart Hubs

Created: Modified: Knowledge Base

When used with certain "smart" enterprise USB hubs, GroundControl  can provide enhanced detail such as port number and charging rate. Some models also allow for LED control, to show successful or failed deployments, for example. To enable Smart Hub features, use Admin > Launchpads. The smart hub features will be enabled when you next start the Launchpad app. LED Feedback ... Read More

About Supervision Identities

Created: Modified: Knowledge Base

This article describes a best practice for DEP workflows, available in GroundControl 3.2 and above. This process will pre-load GroundControl's identity to your devices during DEP activation. The identity allows GroundControl to do more with your DEP devices: Avoid the "Trust this Computer?" prompt; instead devices pair automatically with any Launchpad app for your organization, even if your DEP profile prohibits pairing ... Read More

Enabling Location Services

Created: Modified: Knowledge Base

There are two ways to enable Location Services on your devices: manually after a deployment, or by restoring from a backup via a custom workflow. To enable Locations Services manually: Create a new Workflow: it must contain an action that will enable Supervision Options to be selected. For example, adding a Set Name action to a workflow will automatically supervise the … Read More

iOS Update & Recovery limits

Created: Modified: Knowledge Base

iOS installations send a huge amount of data through USB ports, especially when updating multiple devices at one time. This surge can make the Launchpad unstable. To ensure stability, GroundControl limits the number of concurrent iOS installation operations on each Launchpad. Only 4 concurrent update operations are permitted on Windows, and only 8 on Macintosh. Other devices will show “Installing OS” but will actually wait until … Read More

Critical Update for iOS 10 Compatibility

Created: Modified: Knowledge Base

iTunes must be updated, Microsoft may require patching ACTION REQUIRED: As you know,  Apple released iOS 10 for most iPads, iPhones and iPod touches. This note explains critical steps that must be taken in order for GroundControl to be able to update devices to iOS 10 on Mac and Windows. CRITICAL ISSUE #1: GroundControl is self-contained for most operations, but relies on iTunes libraries … Read More

“Trust this Computer” prompt on your iOS devices

Created: Modified: Knowledge Base

When you first connect your personal device to your Launchpad, you may notice a “Trust this Computer” window will pop up. This prompt helps GroundControl pair with DEP devices, externally-supervised devices, passcode-locked devices, and unsupervised devices (your personal device). When should I expect to see the Trust prompt? For personal unsupervised devices, your device must be unlocked and on the home screen. … Read More

iOS Update Delay: FAQ

Created: Modified: Knowledge Base

“iOS Update Delay” allows you to keep your iOS devices up to date, while removing the “surprise” factor of new iOS updates. Once set, no action is required by the administrator. There are limitations to this feature, so it is important to understand how it works, and why you may — or may NOT — want to use it. How does iOS Update Delay … Read More

Fact Sheet: DEP & GroundControl

Created: Modified: Knowledge Base

Apple’s Device Enrollment Program (DEP) is a significant addition to enterprise mobile management, worthy of the attention of every mobility administrator. When combined with MDM and Apple’s VPP, a company can create a robust and complete solution for many situations. GroundControl provides three major advantages over DEP alone: GroundControl is quicker than DEP alone, often twice as fast GroundControl is unattended setup, while … Read More

Troubleshooting kAMD errors

Created: Knowledge Base

USB communication failures can sometimes manifest during a deployment. If you encounter “kAMDSendMessageError” or  “kAMDReceiveMessageError” errors, here are some things you can try: Check your USB cable and hub. Sometimes a faulty USB cable/hub can be the culprit. Relaunch GroundControl Restart your computer Attempt your deployment again Please check our System Requirements for recommended USB hubs and additional information.