iOS Update & Recovery limits

Created: Modified: Knowledge Base

iOS installations send a huge amount of data through USB ports, especially when updating multiple devices at one time. This surge can make the Launchpad unstable. To ensure stability, GroundControl limits the number of concurrent iOS installation operations on each Launchpad. Only 4 concurrent update operations are permitted on Windows, and only 8 on Macintosh. Other devices will show "Installing OS" but will actually wait until ... Read More

Critical Update for iOS 10 Compatibility

Created: Modified: Knowledge Base

iTunes must be updated, Microsoft may require patching ACTION REQUIRED: As you know,  Apple released iOS 10 for most iPads, iPhones and iPod touches. This note explains critical steps that must be taken in order for GroundControl to be able to update devices to iOS 10 on Mac and Windows. CRITICAL ISSUE #1: GroundControl is self-contained for most operations, but relies on iTunes libraries … Read More

“Trust this Computer” prompt on your iOS devices

Created: Modified: Knowledge Base

When you first connect your personal device to your Launchpad, you may notice a “Trust this Computer” window will pop up. This prompt helps GroundControl pair with DEP devices, externally-supervised devices, passcode-locked devices, and unsupervised devices (your personal device). When should I expect to see the Trust prompt? For personal unsupervised devices, your device must be unlocked and on the home screen. … Read More

iOS Update Delay: FAQ

Created: Modified: Knowledge Base

update-ios

“iOS Update Delay” allows you to keep your iOS devices up to date, while removing the “surprise” factor of new iOS updates. Once set, no action is required by the administrator. There are limitations to this feature, so it is important to understand how it works, and why you may — or may NOT — want to use it. How does iOS Update Delay … Read More

Fact Sheet: DEP & GroundControl

Created: Modified: Knowledge Base

Apple’s Device Enrollment Program (DEP) is a significant addition to enterprise mobile management, worthy of the attention of every mobility administrator. When combined with MDM and Apple’s VPP, a company can create a robust and complete solution for many situations. GroundControl provides three major advantages over DEP alone: GroundControl is quicker than DEP alone, often twice as fast GroundControl is unattended setup, while … Read More

GroundControl and iOS 10 (beta)

Created: Modified: Knowledge Base

iOS 10 is coming soon — mid-September is our guess — and it is bringing many changes big and small. (Our favorites are the new notifications and the fun message displays.) Of course we don’t want these changes to disrupt your GroundControl workflows. Apple has made prerelease betas available to the public and you really should sign up for the betas and TEST your apps and workflows. We can’t stress … Read More

Troubleshooting kAMD errors

Created: Knowledge Base

USB communication failures can sometimes manifest during a deployment. If you encounter “kAMDSendMessageError” or  “kAMDReceiveMessageError” errors, here are some things you can try: Check your USB cable and hub. Sometimes a faulty USB cable/hub can be the culprit. Relaunch GroundControl Restart your computer Attempt your deployment again Please check our System Requirements for recommended USB hubs and additional information.

Integrating SAML with ADFS

Created: Knowledge Base

GroundControl Enterprise can be configured to use SAML 2.0 and authenticate users against your Active Directory system. This authentication will work both to the GroundControl admin console and to the Launchpad app. SAML keeps passwords internal to your network, making GroundControl more secure. At the same time SAML leverages single-sign on, providing a better login experience for users. Active Directory is used only for user … Read More

Trust Enterprise Apps

Created: Modified: Knowledge Base

GroundControl can now install Enterprise Apps to your devices. One additional step to fully complete installation: your device has to establish trust with the app developer in order for the apps to launch. There are three options to establish trust: Use MDM to convert the unmanaged app to a managed app Tap on the device to explicitly trust the app developer Restore a ... Read More

Legacy Icon Arrangement for iOS 9.3+ Devices

Created: Modified: Knowledge Base

With GroundControl v2.10, we improved the way icon arrangement is set on 9.3+ devices, by locking the app icons into place and restricting users from moving them around. For those that prefer the flexibility to change the order and location of apps from the device itself, we implemented the following workaround: Create a workflow and add the “Icon Arrangement” action. From the “Add Action” dropdown, … Read More