Recommended Settings Unattended Launchpads

Created: Modified: Knowledge Base

Mac Enable Content Caching preferences: System Preferences> Sharing> Content Caching Enable user auto login on Mac: System Preferences> User & Groups> Login Options> Automatic login> Select User Set Mac to never go to sleep: System Preferences> Energy Saver> Set Mac to never go to sleep Disable Mac Automatic Updates: System Preferences> Software Update > Uncheck “Automatically keep my Mac up to date” Set Mac to … Read More

Enable Manual Lock

Created: Knowledge Base

By default, the GC Locker app does not allow users to lock a checked out device from within the app itself. This is in order to prevent users  that may accidentally tap the lock icon on the GC Locker app, locking the devices. How to enable Manual Lock The Manual Lock is configured via AppConfig within your MDM. Instructions vary based … Read More

Recommended Settings for Clinical iPhones

Created: Knowledge Base

The standards below have been developed jointly by Voalte and GroundControl, and are strongly recommended for iPhones used in a clinical setting. Please use the following list as a template for your configuration. You may find it useful to print the list and check off each setting for validation. These recommendation evolve from time to time. We welcome your feedback ... Read More

About AppConfig

Created: Modified: Knowledge Base

AppConfig is a standard for mobile devices that allows your MDM to set options for your mobile apps. GroundControl uses AppConfig to set the emergency Unlock PIN for our Locker app, for example. Instructions vary based on your MDM server.  

Updating to iOS 12.1.1: Action (Probably) Required

Created: Modified: Knowledge Base

Summary iOS 12.1.1 was released on December 5, 2018. We have received reports that attempting an update to iOS 12.1.1 will fail on many launchpads with the error “Failed: OS install procedure completed with failure.” We have traced this issue to older versions of an Apple support library, MobileDevice. This software should be updated on each GroundControl Launchpad Mac and … Read More

Clearing Passcodes

Created: Modified: Knowledge Base

If you are enforcing passcodes in your organization and using GroundControl, there’s some considerations to take in mind, specially when using check out workflows. Unfortunately, GroundControl cannot automatically connect to Passcode-locked devices or clear the device’s passcode. However, if the device has an active internet connection, we can perform this action by leveraging and automating MDM’s built in feature to … Read More

Organizing Workflows

Created: Knowledge Base

From the Workflows page, a GroundControl User can choose the way in which their Workflows are compartmentalized for their company using the Organize feature. With this component one can Create Folders, Rename them, Move Workflows in and outside of those folders, and Delete Workflows in bulk.     The Organize feature, which lives in the Workflows page, allows Users to … Read More

Announcing GroundControl 4.5.2

Created: Knowledge Base

GroundControl 4.5.2 is a server-only release. Are you testing iOS 12? We are. GroundControl 4.6 will be fully compatible with iOS 12. We expect to release it in early September, before the release of iOS 12. Let us know if you have any questions. Big News: Automatic Failure Recovery GroundControl 4.5.2 introduces an extremely simple way to recover from many … Read More

About USB Restricted Mode

Created: Modified: Knowledge Base

In iOS 11.4.1, Apple introduced a new security feature called USB Restricted Mode that will impact some GroundControl users. Apple has additional information in this knowledge base article. Devices that are locked with a passcode will not appear in USB if they have not been unlocked in the last hour. Beginning with iOS 12, this same restriction takes affect immediately. … Read More

Skip the “Privacy” setup screen in iOS 11.3

Created: Modified: Knowledge Base

iOS 11.3 includes a new setup screen, called “Privacy.” If you are using DEP devices, this new screen will likely interrupt your otherwise automated workflows. With DEP devices, your MDM determines which setup screens to skip. The DEP profile in your MDM lists each screen, and whether to show or skip. Unfortunately, most MDM systems have not yet been updated to include … Read More