Compatibility with macOS 10.15 Catalina

Created: Modified: Knowledge Base

Apple released macOS 10.15 Catalina on October 7, 2019. Like many other Mac apps, there are new behaviors for GroundControl. Note: GroundControl versions before 4.9 have not been tested and are not supported with macOS 10.15 Catalina. Grant Permission for Proximity Cards When using Proximity Cards, the Mac will display a dialog asking for additional permission “to receive keystrokes from … Read More

About MobileDevice

Created: Modified: Knowledge Base

Troubleshooting MobileDevice On Windows, iTunes 12.10.9.3 and the MobileDevice components bundled with that version are not compatible with GroundControl Launchpad 4.10.1 or earlier. Make sure you’re running 4.10.2 or later. If your PC is having issues recognizing devices or the Launchpad will not start up, please try the following: 1. Please uninstall all Apple support components and iTunes from Programs & … Read More

Recommended Settings Unattended Launchpads

Created: Modified: Knowledge Base

Whether you choose Mac or Windows PC, the systems must be set up for unattended use. A headless system, with no display, is preferred: Windows GroundControl runs as a foreground service, so the computer must automatically log in as a user The login user should NOT have admin privileges Set the PC to automatically boot in case of an unexpected shutdown … Read More

Enable Manual Lock

Created: Knowledge Base

By default, the GC Locker app does not allow users to lock a checked out device from within the app itself. This is in order to prevent users  that may accidentally tap the lock icon on the GC Locker app, locking the devices. How to enable Manual Lock The Manual Lock is configured via AppConfig within your MDM. Instructions vary based … Read More

Recommended Settings for Clinical iPhones

Created: Knowledge Base

The standards below have been developed jointly by Voalte and GroundControl, and are strongly recommended for iPhones used in a clinical setting. Please use the following list as a template for your configuration. You may find it useful to print the list and check off each setting for validation. These recommendation evolve from time to time. We welcome your feedback ... Read More

About AppConfig

Created: Modified: Knowledge Base

AppConfig is a standard for mobile devices that allows your MDM to set options for your mobile apps. GroundControl uses AppConfig to set the emergency Unlock PIN for our Locker app, for example. Instructions vary based on your MDM server.  

Updating to iOS 12.1.1: Action (Probably) Required

Created: Modified: Knowledge Base

Summary iOS 12.1.1 was released on December 5, 2018. We have received reports that attempting an update to iOS 12.1.1 will fail on many launchpads with the error “Failed: OS install procedure completed with failure.” We have traced this issue to older versions of an Apple support library, MobileDevice. This software should be updated on each GroundControl Launchpad Mac and … Read More

Clearing Passcodes

Created: Modified: Knowledge Base

If you are enforcing passcodes in your organization and using GroundControl, there’s some considerations to take in mind, specially when using check out workflows. Unfortunately, GroundControl cannot automatically connect to passcode-locked devices or clear the device’s passcode. However, if the device has an active internet connection, we can use MDM to clear the passcode over the air. We can do … Read More

Organizing Workflows

Created: Knowledge Base

From the Workflows page, a GroundControl User can choose the way in which their Workflows are compartmentalized for their company using the Organize feature. With this component one can Create Folders, Rename them, Move Workflows in and outside of those folders, and Delete Workflows in bulk.     The Organize feature, which lives in the Workflows page, allows Users to … Read More

Announcing GroundControl 4.5.2

Created: Knowledge Base

GroundControl 4.5.2 is a server-only release. Are you testing iOS 12? We are. GroundControl 4.6 will be fully compatible with iOS 12. We expect to release it in early September, before the release of iOS 12. Let us know if you have any questions. Big News: Automatic Failure Recovery GroundControl 4.5.2 introduces an extremely simple way to recover from many … Read More