Assets are files shared across deployments, such as WiFi profiles, backups to restore, wallpaper images, and iOS firmware files. Imprivata Mobile Access Management caches these assets on each Mac or PC Launchpad so that assets only have to be downloaded once per machine. Cache Location Mac: ~/Library/Application Support/GroundControl/Content Downloads/ Windows: %LOCALAPPDATA%\GroundControl\Content Downloads\ From the Launchpad, select Open Asset Cache from the MAM … Read More

All iOS devices support a “recovery mode” that allows access to an otherwise inaccessible device. This is sometimes known as “DFU mode” (although technically DFU mode is slightly different). There are two important trade-offs: The process will always erase all content, and will always upgrade to the latest version of iOS.* Why use Recovery Mode? There are several scenarios where recovery mode is useful: It is … Read More

Here are some steps to get you get started using GroundControl: Create an account on the GroundControl server.  If someone at your company has already created an account, ask them to invite you. Obtain and set up the GroundControl Launchpad. Tell iTunes to stop activating devices. (IMPORTANT!) Create a deployment payload. Using an erased iOS device, deploy your first payload. If you have … Read More

To report a bug, email Support at support@imprivata.com. To submit a feature request, visit the Imprivata Support portal at https://support.imprivata.com.