When you are troubleshooting an issue with MDM enrollment, it is often not clear whether the problem is with Imprivata Mobile Access Mangement or with your MDM. Perform the following test to help you isolate the issue. There are different steps for DEP and non-DEP Workflows. DEP Devices Take the affected iOS device and reset it to factory defaults. Without using … Read More
Mac We’ve found that on newer Mac Launchpads, you may see an issue where not all connected devices via a USB hub are recognized. This is most likely due to the Mac’s default power management settings, which limits the number of USB devices that can be connected at once. To troubleshoot this issue: Log onto you Mac as an Administrator … Read More
Symptom If anyone in your organization is having trouble receiving email from GroundControl, it is likely because your email spam filters our blocking our server. Resolution To help solve this problem we now have a dedicated IP address for all our communications such as invites and password resets. This IP is reserved for GroundControl; no other organization will use this … Read More
To have your computer automatically log in and start Launchpad: Mac From the Apple menu, select System Preferences. Select Users & Groups. Click the Lock button, then enter your account password. If you aren’t logged in as an administrator, you’re prompted to enter an administrator’s name and password. From the left column, click Login Options. Select an account from the … Read More
Without Mobile Access Management, iOS devices show a number of screens during device setup. The exact screens shown vary depending on device model and iOS version. It is important to skip all setup screens if you wish to have fully unattended device setup. MDM apps do not download if setup screens are shown. If you are using DEP, the selection of … Read More
Close the GroundControl Launchpad if it is running. On the machine experiencing the issue, download Process Monitor tool from here. Double-click to launch the tool. NOTE: This tool requires elevated privileges. On the EULA page, click Agree. If the filter dialog appears, click OK. Data collection starts automatically; you should see events appearing in the Process Monitor window. Launch the GroundControl … Read More
Note: This process only works if the previous version of iOS you’re using is signed by Apple. Please consult ipsw.me’s Signed iOS Firmware page for information. GroundControl supports the latest, as well as the one previous version of iOS for Launchpads. From any web browser, go to https://www.groundctl.com/firmwares. You’ll be greeted with a JSON file detailing information about every iOS version released … Read More
Attributes are a powerful GroundControl feature that shapes your workflows for your particular needs. You can think of Attributes as labels, variables or tags, attached to devices and Launchpads. But Attributes are just empty containers for your data. After you create an Attribute, you need to populate the data so GroundControl can use it. Attributes are deeply integrated into GroundControl. … Read More
NOTE: Review the iTunes Store Terms and Conditions, which discusses Apple IDs and associated devices. You may find that a different Apple ID strategy is more appropriate. Using this strategy, the Apple ID is distributed through a restore of a common device backup. The device will retain the Apple ID, but not the password. Users will prompted to verify the password whenever the Apple … Read More
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