Quick Start Guide

Created: Modified: Knowledge Base

Here are some steps to get you get started using GroundControl: Create an account on the GroundControl server.  If someone at your company has already created an account, ask them to invite you. Obtain and set up the GroundControl Launchpad. Tell iTunes to stop activating devices. (IMPORTANT!) Create a deployment payload. Using an erased iOS device, deploy your first payload. If you have … Read More

Reset (Erase) a Device to Factory Defaults

Created: Modified: Knowledge Base

When you introduce a device to GroundControl, the device must be fully erased, unsupervised, unactivated, and be on the "Hello" screen. Unless all of these conditions must be met, GroundControl will warn you to factory reset the device. If you keep running into this issue, you may need to tell iTunes to stop activating devices. Option A: Manual Reset If the device ... Read More

Why does Configurator not recognize a device supervised by GroundControl?

Created: Modified: Knowledge Base

Configurator and GroundControl both use the same mechanism for supervising devices. This mechanism installs a supervision certificate on the device, and a pairing record on the host. But each system prefers to maintain its own list of pairing records. Configurator and iTunes save pairing records in /var/db/lockdown/ GroundControl saves pairing records to ~/Library/Application Support/GroundControl/Pairing Records/ If you have used the same … Read More

Reset Launchpad

Created: Modified: Knowledge Base

Choose “Reset Launchpad…” from the “GroundControl Launchpad” menu. This will reset the Launchpad to its default settings by clearing all pairing records, removing registration and clearing the asset cache. On the Mac Launchpad:   If you would like to Also clear the asset cache and delete pairing records, click select that option and click OK. On the Windows Launchpad: If you would … Read More

Capturing detailed logs for support

Created: Modified: Knowledge Base

Log files can be a helpful troubleshooting tool. This article explains how to capture detailed log files and share them with us at support@groundctl.com. Instructions for Windows 1. On the console, Navigate to Launchpads tab and Click the Launchpad name to view its details 2. Under Launchpad Actions menu, click on "Options...": 3. From the drop down menu, select Spew as the log ... Read More

GroundControl Launchpad Files

Created: Modified: Knowledge Base

Mac Preferences: ~/Library/Preferences/com.GroundControl.gcservice.plist ~/Library/Preferences/com.GroundControl.GroundControl-Launchpad.plist Asset Cache: ~/Library/Application Support/GroundControl/Content Downloads/ Pairing Records: ~/Library/Application Support/GroundControl/Pairing Records.db Windows Preferences: HKCU:\Software\GroundControl Solutions\GroundControl These are found under keys named groundcontrolconsole and GroundControl Launchpad Asset Cache: %LOCALAPPDATA%\GroundControl\Content Downloads\ Pairing Records: %LOCALAPPDATA%\GroundControl\Pairing Records.db Windows Shared Install Preferences: Both are under keys named groundcontrolconsole and GroundControl Launchpad 32-bit Win: HKLM:\Software\GroundControl Solutions\GroundControl 64-bit Win: HKLM:\Software\Wow6432Node\GroundControl Solutions\GroundControl Asset Cache: %ProgramData%\GroundControl ... Read More

Create a Backup

Created: Modified: Knowledge Base

iOS Backup files include device settings from the Settings app, home and lock screen images, icon arrangement and app content and settings. Backups do NOT contain apps or iTunes media. GroundControl allows you to restore a single backup to many devices and we support encrypted and non-encrypted backups. In this way, you can control settings that aren’t available to MDM or DEP. … Read More