USB Hubs not recognizing all connected devices

Created: Modified: Knowledge Base

Mac We’ve found that on newer Mac Launchpads, you may see an issue were not all connected devices via an USB hub are recognized.  This is most likely due to the Mac’s default power management settings, which limits the number of USB devices that can be connected at once. To troubleshoot this issue: Log onto you Mac as an Administrator Go to Applications/Utilities and double-click … Read More

MDM Integration: JAMF Pro

Created: Modified: Documentation

Note: JAMF is not supported by GroundControl. These instructions are included as a convenience. Log in to the JSS with a web browser. Click Mobile Devices at the top of the page. Click Enrollment Profiles. On a smartphone, this option is in the pop-up menu. Click New . On the General pane, enter a display name. The name that you enter … Read More

MDM Integration: MaaS360

Created: Modified: Documentation

Enrollment Only In your MaaS360 server, you’ll need to download an enrollment profile and upload it to GroundControl. Enable Apple Configurator integration in MaaS360 by selecting Setup > Settings> Enrollment Programs > Device Enrollment Settings> Enrollment Programs> Apple Configurator. Click Configure. Under Bulk Deploy, download the enrollment profile by clicking “Download the Enrollment Profile” in Step 1. The profile will now … Read More

MDM Integration: Meraki

Created: Modified: Documentation

GroundControl offers basic integration with Meraki’s MDM. You can download the enrollment configuration profile from your Meraki server here: Systems Manager> Manage> Add Devices>iOS> Apple Configurator> Management Profile> Download

MDM Integration: MobileIron Cloud

Created: Modified: Documentation

This document covers MobileIron Cloud. For MobileIron Core and MobileIron Connected Cloud see this article. GroundControl can enroll your devices touch-free. Devices are assigned to anonymous users, but may then be re-assigned to your users. Here’s how to get started with device enrollment: Download the Enrollment Profile For non DEP devices, you’ll need to export the MDM profile that connects GroundControl to MobileIron Cloud. In … Read More

MDM Integration: MobileIron Core

Created: Modified: Documentation

This document covers MobileIron Core and MobileIron Connected Cloud. For MobileIron Cloud, see this article. Enrollment Only GroundControl can enroll devices touch-free. Devices are assigned to anonymous users, but may then be re-assigned to Active Directory users. Here’s how to export the MDM profile that connects GroundControl to MobileIron: Step 1: In the MobileIron console, click Policies & Configs > Configurations … Read More

MDM Integration: AirWatch

Created: Modified: Documentation

GroundControl has deep integration with VMware AirWatch. The instructions below describe how to set up GroundControl to use AirWatch APIs. Optionally, you may add an Enrollment Profile for touch-free enrollments of non-DEP devices. API Integration AirWatch API Integration is recommended for both DEP and non-DEP enrollments. API integration adds many additional features to customize your workflows, including unenroll-before-enroll, assigning organization groups, setting … Read More

Admin

Created: Modified: Documentation

The Admin section provides Console Admins with the ability to access and configure to key features of GroundControl. The Organization tab shows number of licenses purchased, their start and end dates, plus total of active and available device licenses. The Team tab allows you to manage users, assign roles and reset user passwords. The iOS Updates tab allows you to choose how long … Read More

Attributes

Created: Modified: Documentation

Support for custom attributes is available throughout the system, both for Devices and for Launchpads. And, since GroundControl is being used in so many different industries, we let you decide what to call your data. Want different colored wallpapers assigned to specific types of devices? Or an asset tag to be associated with your device? Or a building number? Or … Read More