Is it GroundControl or is it MDM?

Created: Modified: Knowledge Base

When you are troubleshooting an issue with MDM enrollment, it is often not clear whether the problem is with GroundControl or with your MDM. Here is a test to help you isolate the issue. There are different steps for DEP and non-DEP workflows. DEP Devices Take the affected iOS device and reset to factory defaults. Without using GroundControl, manually tap the screens on … Read More

MDM Integration: JAMF Pro

Created: Modified: Documentation

Note: JAMF is not supported by GroundControl. These instructions are included as a convenience. Log in to the JSS with a web browser. Click Mobile Devices at the top of the page. Click Enrollment Profiles. On a smartphone, this option is in the pop-up menu. Click New . On the General pane, enter a display name. The name that you enter … Read More

MDM Integration: MaaS360

Created: Modified: Documentation

Enrollment Only In your MaaS360 server, you’ll need to download an enrollment profile and upload it to GroundControl. Enable Apple Configurator integration in MaaS360 by selecting Setup > Settings> Enrollment Programs > Device Enrollment Settings> Enrollment Programs> Apple Configurator. Click Configure. Under Bulk Deploy, download the enrollment profile by clicking “Download the Enrollment Profile” in Step 1. The profile will now … Read More

MDM Integration: Meraki

Created: Modified: Documentation

GroundControl offers basic integration with Meraki’s MDM. You can download the enrollment configuration profile from your Meraki server here: Systems Manager> Manage> Add Devices>iOS> Apple Configurator> Management Profile> Download

MDM Integration: MobileIron Cloud

Created: Modified: Documentation

This document covers MobileIron Cloud. For MobileIron Core and MobileIron Connected Cloud see this article. GroundControl can enroll your devices touch-free. Devices are assigned to anonymous users, but may then be re-assigned to your users. Here’s how to get started with device enrollment: Download the Enrollment Profile For non DEP devices, you’ll need to export the MDM profile that connects GroundControl to MobileIron Cloud. In … Read More

MDM Integration: MobileIron Core

Created: Modified: Documentation

This document covers MobileIron Core and MobileIron Connected Cloud. For MobileIron Cloud, see this article. Enrollment Only GroundControl can enroll devices touch-free. Devices are assigned to anonymous users, but may then be re-assigned to Active Directory users. Here’s how to export the MDM profile that connects GroundControl to MobileIron: Step 1: In the MobileIron console, click Policies & Configs > Configurations … Read More

MDM Integration: AirWatch

Created: Modified: Documentation

GroundControl has deep integration with VMware AirWatch. The instructions below describe how to set up GroundControl to use AirWatch APIs. Optionally, you may add an Enrollment Profile for touch-free enrollments of non-DEP devices. API Integration AirWatch API Integration is recommended for both DEP and non-DEP enrollments. API integration adds many additional features to customize your workflows, including unenroll-before-enroll, assigning organization groups, setting … Read More